How to Reduce Copier Downtime in Your Office | Stone’s Office Equipment
Real tips from a team that’s been fixing machines since the typewriter days. Downtime is frustrating. Whether it’s a paper…
Richmond’s local office
equipment supplier
Family Owned and Operated Since 1970
For over 50 years, we’ve taken a “Service First” approach that has kept us ahead of our competition as technology and office needs continue to evolve. Serving Richmond, Fredericksburg and surrounding areas including Henrico County, Chesterfield, Spotsylvania County and beyond!
Bryan Robinson
20:20 06 May 25
I bought a very nice used cooy/printer from Stone's about 3 years ago. The price was very fair and the machine has been great. I needed to move it to a new location and I got them to do it. The finisher got damaged during the move and they came back and replaced it the same day. Problems always happen in life and the mark of a great company is how well they handle mistakes. I'm more impressed with Stone's now than before the move because they made it right immediately, without any prompting from me. All their staff is very friendly and quick to help you whether buying or servicing their machines. I would highly recommend them to anyone for a new or used machine and especially for for great service!
Tal Thompson
15:57 30 Apr 25
Great service and super fast! We got all we needed for our office with a really short notice and the team that showed up to install were fantastic. I highly recommend.
Eddie Clark
17:06 24 Apr 25
I have been a customer of Stone's for more than ten years at two different physician practices. We have found their pricing, service, and timely responsiveness for service calls have been superb. They also have been very proactive in making suggestions to us to help save us money. I can't recommend them enough.
Jim Beckner
14:59 17 Dec 24
Printer started producing grey colored sheets with lines on them. Called Stone's and a technician was dispatched immediately. In less than an hour, he came and fixed the problem. Timely, polite, quality service. THANK YOU Stone's Office Equipment!
Rhionna Eberhardt
22:04 22 Nov 24
Absolutely fantastic experience! We were looking for a larger printer for our office, but not something too oversized. Adam took the time to visit our office and discuss our specific needs, helping us determine the ideal printing capacity to keep our workflow efficient and timely. He explained everything clearly and followed up with all the necessary information, ensuring we had no lingering questions. The installation by Larry and Melvin was incredibly smooth and quick—they set everything up, connected our laptops, and had us up and running in no time, so we barely experienced any disruption to our work. If you're in the market for office equipment or need a better printer, I highly recommend these guys—they will really listen to your needs and help you find the perfect solution. From initial consultation to delivery took less than two weeks, and we were the ones who caused the delay. I'm sure if we needed it sooner, they would have made it happen. Highly recommend!
Summit_Presbyterian Office
14:16 10 Oct 24
As the new office manager at Summit I was tasked with finding a new printer company to work with. From the start Stone's customer service was top knotch. They were transparent on pricing and knowledgeable about their products. But the thing that really confirmed our decision to work with Stone's was their customer service. And as current customers, they continue to surpass our expectations.
d a
12:00 28 Dec 22
You will not find a better company when it comes to servicing your copier and office equipment. Reliable and dependable- No one can beat the service you will get from the Team at Stone's Office Equipment!
Tim Delph
14:47 31 Aug 22
Sam and his team did an awesome job of installing our new copier. Sam was able to find me the nicest possible machine within my budget and without a back order. They are great to work with!
Luke Boschen
15:31 22 Dec 21
Stones office always does a great job for our small business. Being able to pick the phone up and talk to a real person for any issue small or large is a huge benefit for me.
Sarah Renfro
14:31 17 Sep 21
I'm so glad we chose Stone's. They're a great team providing great service.
Lee Perkins
12:28 15 Jul 21
Stone's consistently provides the best service for our copier with quick toner replacements and fast servicing whenever we call.
Mark Tucker
20:03 06 Jul 21
We are always very pleased with the service and products we get from Stone’s Office Equipment. They have always recommended the right product for our needs at a fair and competitive price. I highly recommend them.
Cissy Atkins
16:07 25 Jun 21
I have been a customer of Stone's for over 18 years. The personal service they give to their customers whether it is buying a new item or support for the existing is without a doubt the best. They always make you feel like your office is their priority. Needless to say they are appreciated more than they know.
Tammy Seelman
16:00 27 May 21
Our Lexmark began randomly printing blank pages, we called Stone's office, our service and equipment provider, and they were rapidly responsive to our needs and the needs of our business. Though this didn't necessarily disrupt our business or the use of our copier, they were there to completely fix the issue during our down time and it was next day. Top Notch Service.
Page Ewell
20:34 01 Apr 21
Richmond Window Corporation has been customers of Stone's Office Equipment for many years beginning at our Carytown location and they helped facilitate all of our copier needs when we moved to our new location in 2017 and then again helped us when we added another location. Their prompt service and professionalism are where they really stand out! Highly recommend!
Thomas Garner
18:31 17 Sep 20
Our company has had the pleasure of dealing with Stone's Office Equipment for many years. They are exceptionally attuned to customer service and have always gone the extra mile to help us maintain and periodically upgrade our office equipment. We happily award them five stars!
tnt 757804
16:03 04 May 20
Our business has been using Stone's Office Equipment for more than a year now. We are extremely pleased. On every interaction we have had with them, they are patient, helpful and friendly. We are happy to recommend them! Keep up the great work!
What Does Service-First Mean?
Your call is answered by a person who knows your account, not a recording.
Our trained service personnel know your equipment and have the aptitude to fix it QUICKLY.
A sales associate who knows how to identify productivity losses and recommend SOLUTIONS
People who empathize when your equipment is down and work fast to fix it!
Brands That Provide Solutions. Products that Get the Job Done.
Don’t settle for old equipment and supplies that leave you with poor workflows and increased operation costs. Stone’s Office Equipment offers a wide range of products and brands that will allow your company to flourish.
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