Richmond Times-Dispatch: Stone’s Office Equipment stays abreast with the latest technologies

Richmond Times-Dispatch: Stone’s Office Equipment stays abreast with the latest technologies

We were thrilled to read this piece on Stone’s Office Equipment in The Richmond Times-Dispatch on September 30th. The piece quotes Rich Reinecke of the Fahrenheit Group and Edward Barnes of the Barnes & Diehl law firm. We thank them both for their kind words! You can hear more from them on our testimonials page.

The company initially only repaired typewriters. “When the first typewriter lines became available we started selling the Silver Reed line,” said Sam Stone, who took over leadership of the company when his father retired in 2001. “We were one of the top dealers in the U.S.”

The company began selling copiers in the early 1990s. It picked up the Sharp line in 2000 and has been a Sharp dealer ever since.

“For being a small, local business we are recognized annually by people in our industry as one of the top dealers in the nation,” Stone said.

Read the full article:
Trade Names: Stone’s Office Equipment stays abreast with the latest technologies

A Day In May Celebrates Community Heroes and Showcases Community Organizations

Stone’s Office Equipment will host The Ride of Patriots in Richmond on May 25, 2018 as they ride across the country in a route towards Washington, DC.

During the event from 9am-11am on May 25, Stone’s will also honor local heroes and showcase local charitable organizations including the Henrico Police Foundation, Henrico Fire Foundation.

For a full list of organizations that Stone’s Office Equipment supports through the year, visit our community involvement page.

image: WTVR CBS6 on Youtube

Watch Highlights From Our 2018 Day In May Event

11th Annual Strike Out Cancer Bowling Challenge

When we were asked if we wanted to put a team together to help Strike Out Cancer by the American Cancer Society, the answer was YES! Cancer sucks! We all know someone who has been affected by this disease and how it impacts their lives and their families and anything we could do to support such a great cause we wanted to be part of it. I will be the first to admit we aren’t professional bowlers; however, it didn’t stop us from having a great time.

Two Nominations That Display Our Commitment To Customers

Stone’s Office Equipment has recently been nominated for two awards that verify our commitment to excellence in everything we do.

First up is Lawyers Weekly, which, according to their reader rankings, has nominated Stone’s as a leader in Document Management Solutions. We’re honored and thankful for the votes which generated this nomination. We have been focused on helping law firms grow, modernize, and maintain healthy document management practices for many years now. We look forward to the continued evolution of document management needs for law firms.

 

The second nomination Stone’s has received recently is from the Richmond Retail Merchant’s Association.  The Distinguished Retailer of the Year award is a prominent award given only to the best of the best. We’re truly honored for the nomination which places Stone’s Office Equipment up with many other best-in-class local businesses.

 

 

Best-in-Class Customer Service

Best-in-Class Customer Service

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are.

Here at Stone’s Office Equipment we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com

The average N. American company has a Net Promoter Score® of 10.

Some well-loved companies reach scores into the 70s and 80s.

What is the Net Promoter Score (NPS)?NPS Score

The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

How Stones Has Scored in 2016

We take customer satisfaction seriously. Each month, our customers are surveyed. Doing so not only allows us to keep a pulse on our clients, it also give our customers frequent opportunity to voice concerns or to let us know how we can do better. When we get feedback, our staff responds swiftly to ensure complete satisfaction.

In 2016, using survey data through the month of June, Stones Office Equipment has received a score of 98.3 – much higher than some of the most revered brands, including USAA, Southwest, Amazon, and Apple.
For more detail, download our June 2016 NPS scorecard.

SOE Honors Trooper Dermyer

Trooper Dermyer

“Helping officers and families when they need it most”

 

Here at Stone’s Office Equipment, we couldn’t agree more with this statement. This past Memorial Day Weekend, we were humbled to donate to the VSPA Emergency Relief Fund in honor of Trooper Dermyer.

 

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SOE donates stuffed elephants from the Jillian Fund (her favorite) to the VSPA

 

The Virginia State Police Association general fund helps the Association operate.This fund provides Trooper Teddy Bears for Troopers to distribute to children at accident scenes, scholarships to members’ children, lobbying efforts which are directed towards creating a safer environment for our citizens, funding for our war on drugs and alcohol in our schools, and more.

 

TrooperCheck

 

Additionally, contributions to this fund help the Association provide emergency relief to members of the Department of State Police and other law enforcement officers and their families who experience a personal crisis and have nowhere else to turn.

 

Thank you again for your service and sacrifice, Trooper Dermyer!

 

Memorial Day Weekend Kick-Off Video

 

 

Visit our website, or contact Stones Office Equipment at 804-288-9000.

SOE Supports The Jillian Fund

 

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At Stone’s Office Equipment, we strive to be dedicated and involved in the local community. We kicked off Memorial Day weekend the right way, by supporting The Jillian Fund in honor of an inspirational woman, Jillian Gorman.

Since its’ inception, The Jillian Fund has raised over $355,000 and provided financial assistance to numerous families. As a result, these families have had the opportunity to spend precious time with their children that they otherwise might not have had.

 

The Jillian Fund is dedicated to:

 

Jillian Bears (1)

 

  • Providing financial support to parents with children who are suffering life-threatening illnesses requiring critical care,
  • Awarding academic scholarships to young women who demonstrate extraordinary faith and leadership within their communities,
  • Operating in an effective, efficient and transparent manner, and
  • Honoring the financial and professional contributions made by our individual and corporate partners.

Help support The Jillian Fund here!

 

Memorial Day Weekend Kick-Off Video

 

Visit our website, or contact Stones Office Equipment at 804-288-9000.

Save Money By Going Green With Printing

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When you think of “going green” you probably think of efforts that decrease a company’s negative impact on the planet…and you’re right! There are many organizations and resources out there that promote change and encourage better working environments to keep our planet healthy. But, that’s not the only reason to go green with your office printing. Another wonderful benefit is that going green can save you money!

 

Think about the way your office operates now. Depending on the size of your company, you might go through hundreds of sheets of paper everyday. In the process, you’re also using a lot of supplies, energy, and time.

 

In fact, according to GreenPrint, the actual cost of printing is up to 31 times the price of the paper you use, and the cost of printing for the average employee lands between $600 and $1,300 per year!

 

But, you can utilize green printing practices to improve efficiency and decrease the resources it takes to print and manage paper, all while saving your company money.

 

Go Green By Using Managed Print Services

The best way to become more efficient with printing–and save more money–is through managed print services. If you’ve heard of managed print services, or MPS, then you probably associate it with equipment or supplies management, which is accurate. Managed print services are used by the most efficient companies to optimize their printing process. Here’s how it works:

 

You receive an evaluation of your current printing system to identify opportunities for improvement. These opportunities may include printing supplies, equipment tuning and repair, equipment configuration, and more. You’ll get a customized recommendation of how you can best run your printing equipment for optimal efficiency. By improving the areas that are identified, your company will use less energy to operate and you’ll notice long term savings in operational costs.

 

The efforts used to achieve more cost-effective operations and those used to “go green” are often one in the same. Both goals work by decreasing the amount of energy it takes to accomplish tasks and to maintain your office. Here are some of the specific ways that MPS can make your company greener and save you money:

 

  • Identifying how many printers you need. Many companies use more printers than they really need. By decreasing the number of printers and placing them in more convenient locations, your company can decrease the equipment needed and the resources it takes to run those extra units.
  • Changing bad user habits. MPS will use data to figure out how the printers and other equipment are being used and then determine habits that could be curtailed to improve efficiency and savings.
  • Tweaking equipment settings. Many people aren’t sure what settings are truly best for printers and the majority just settle with whatever the factory settings were. Using MPS, you can fine-tune the settings of your equipment to ensure you’re always getting the most from your equipment, with the least energy demand.

 

Start Saving Green By Going Green With Your Printing

Going green with your printing will help your business become more socially responsible while also saving money. Managed print services is the most effective and convenient way to get the most from your printing system. For more information on managed print systems, contact Stone’s Office Equipment at 804-288-9000.

Good Business Decision REI – For Everyone

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Recently, outdoor giant retailer, REI announced they would close all their stores the day after Thanksgiving, including filling online orders. I enjoyed reading the statement from Jerry Stritzke, President & CEO when he says we’re a different kind of company… This speaks volumes to the culture and belief REI stands for; Black Friday is one of the busiest days of the retail calendar and to take zero orders so their employees can stay home with their families is classy. People before profits. I’m sure every employee working for the retailer was pumped to hear or read the statement from their leader.

At Stone’s Office Equipment, our business is different as we are more of a B2B model, but we have been closing the day after Thanksgiving for more than 15 years. We could use this time to work on special projects or perform additional training; but, we wanted to accommodate our employees who have to travel to see their families without having to rush to get back. One thing our people have heard me say in every meeting is “we’re different and we do things different than our competition.” I love to quote Steve Jobs when he said, “it’s not enough to look at the competition and say I want to be better; you should say I want to be different.”

Congratulations to REI for jumping in the pool first. Hopefully more retailers will follow and allow their people time to spend with their families and unplug. With that being said, employees should recognize the value of what they are getting and knock it out of the park when back on the job. (but that’s a different blog)

Happy Thanksgiving!

This is just another carving from the tablet.

Stone’s Office Equipment: Our Family Welcomes You

Stone's Family Picture

Stone’s Office Equipment was recently featured in Industry Analysts, Inc. as a family run and operated business. But, what makes working with a family-owned business so special?

 

Think about it. Isn’t it a great feeling to be welcomed by familiar faces when you walk into a room? Whether the room is in your house or in your neighborhood store, that sense of acknowledgement and appreciation is priceless. And no business can make you feel more welcome than one run by a family.

 

When you shop at a family-owned business, you don’t just get the benefits of a small company with no shareholders to answer to. You get the kind of customer service only available from people who truly care about their products, their employees, and you, the customer. You work with people who remember your name and take the time to get to know you and your business.

 

As a family-owned and operated business for over 45 years, Stone’s is proof that true expertise, great customer relationships, and customized service still exist in business today.

 

After more than 10 years as a typewriter service technician, Frank Stone founded Stone’s Office Equipment in 1970. Over the years, the focus of the company has shifted based on the needs and feedback of the company’s customers. Despite being a small, tight-knit company, Stone’s has been able to stay ahead of the curve and offer customers valuable services and guidance to maintain the most innovative, streamlined, and cost-effective business solutions possible. It’s the staff’s extreme familiarity with customers that has truly allowed the company to stay in touch with these needs and continue providing valuable products and services.

 

If you want to work with a company that you know will have your best interests in mind–a company that will really get to know you and what you need, and will also always be pushing to stay ahead of the curve in order to offer the guidance and solutions you need, then give Stone’s Office Equipment a call today at 804-288-9000.