Copier Services Case Study

Significant Savings and Superior Service for Private K-12 Education Facility

Scenario

A central Virginia K-12 private school was frustrated with inconsistent service and poor communication
from their previous copier service provider. At times, service response took days, which created
extremely inconvenient outages and headaches for their educational professionals.

The fleet of print output devices used in the K-12 school were out-of-date and did not meet the needs of
the demanding educational environment with many users who commonly need to print from different
devices.

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The Stone’s Solution & Results

The Stone’s account representative was able optimize the fleet by placing the correct output device for
the print demand and for the users served by each device.

TECHNOLOGY UPGRADE

The customer was presented with solutions that included a mixed fleet of Sharp and Lexmark products
to suit each site’s specific needs. This new equipment also provided much needed technological
upgrades with the latest software and hardware provided by these manufacturers.

COST REDUCTION

By replacing all four copiers, Stone’s was able to save the customer an average of $3,000.00 per year
by improving efficiency and reducing maintenance expense.

SUPERIOR SERVICE

Stone’s Office Equipment has an average on-site response time of less than 4 hours. Waiting days for
service is simply unacceptable.

As a part of the Stone’s family, we make it our mission for our customers to become a part of our
family.

Our team goes above and beyond to provide each customer with superior service. We’re often in our
customers locations long after the equipment has been installed to make sure we are holding up our
promises.