Why Stone’s Was Named “Elite Dealer” Two Years In A Row (2015, 2016)

Posted by Stone's Office Equipment

enx-2016-elite-dealer-logoENX Magazine is a national publication for the office technology and document imaging industries. They were founded in 1994 and today they deliver roughly 30,000 print magazines per month and around 12,000 weekly emails to their subscribers.

As an authority in the industry, ENX Magazine celebrates companies that are excelling at business innovation and as leaders in their communities. In 2015, we were one of only 14 companies under $5 million awarded the Elite Dealer title. You can read the reasons we were awarded this title last year by scrolling down to the bottom of this article.

In 2016, we were once again recognized as an Elite Dealer – this time for the $5 million to $10 million level. Some of the most notable accomplishments that factored into this award include working with CEO Juice, BEI Services and Compass to improve internal processes and, as a result, boost customer experience provided by those companies.

Why ENX Magazine considered Stone’s an Elite Dealer for 2016

stones_enx_2016_elite_dealerOur customer-centric approach (again). In 2015, we were recognized for our customer-first approach and that remained a part of the consideration for 2016. Our company’s success is anchored by our dedication to our customers. We have maintained this by fine-tuning our own internal processes and taking steps to gather customer feedback and measure customer satisfaction.

Our community involvement. At Stone’s, we care a great deal about our customers and employees, but we also want to make sure we’re involved in the community around us. To do so, we have sponsored The Jillian Fund and the Trooper Dermyer Fund and we donate refurbished equipment to churches and other civic organizations.

Our recognition from other industry partners. ENX Magazine considered our awards from other partners in the industry when considering us as an Elite Dealer. Our awards include the following:

  • Lexmark Outstanding Sales Award
  • Xerox Platinum Award Of Excellence
  • Sharp’s Hyakuman Kai Outstanding Sales Award
  • Sharp’s Hyakuman Kai Platinum Service Award

Our success in a new vertical. Although we have been in the industry since 1970, we are always looking for ways to grow and help more people. In 2016, we were able to partner with multiple companies in the legal services vertical. We worked with these companies to establish managed print services and improve internal processes. This work has added to our experience and ability to help companies across different verticals.

Why ENX Magazine awarded Stone’s in 2015

We made a major software update. OMD is an industry-specific business management software that was designed to meet a wide range of needs for companies in the office equipment industry. Although OMD is still an accepted software, there are newer software companies that provide a more streamlined and robust system.

That’s where ECi’s e-automate solution comes into play. The e-automate system provides an innovative and flexible approach for office equipment distributors. This was a major overhaul for us, as we’ve been operating with OMD for more than 10 years. It took a lot of effort for training and implementation to get up to speed with the new system without causing any hiccups for our clients. As ENX Magazine noted, the transition ended up having an additional impact as a team-building experience for our company.

Our customer-centric approach. We pride ourselves in maintaining a strong focus on our customers. We go as far as grading each interaction with customers and then asking if they a positive or negative experience, and why. Luckily for us, nearly everyone has positive feedback! Everything we do is centered around the customer experience; each exchange with our customers has the potential of being a WOW moment – we just need to make it happen.

Our employee knowledge and experience. Many companies try to micromanage their employees. That eventually creates bad relationships between management and employees and leads to poor experiences for customers. Instead, we believe in our employees’ abilities to make decisions in the field and keep our customers happy. This trust creates a better work environment for us at Stone’s and helps us do an excellent job for the customer.

In fact, our employees are so happy with the way we operate that they don’t want to leave. Our average employee has been with our company for about 15 years! Employees appreciate the trust we put in them and, with a family-run business since 1970, we have cultivated a very tight-knit company that trickles down from management, to employees and to our customers.

Our MPS services are growing

The office equipment industry has changed a lot over the 45 years we’ve been in business. To keep our business healthy and our customers happy, we learned early on that adapting to changes in the industry would be a key part of our success.

Managed print services (MPS) have become one of our most important and most valuable services offered. Gone are the days when a company bought equipment and that was the end of the relationship.

Today, we’re able to save businesses significant amounts of money by helping to improve printing processes, decreasing supply costs, and more through MPS. Didn’t know we offered this? Find out more information here.

The ENX Magazine Elite Dealer awards were presented to us for our work in 2015 and 2016. We work hard to keep our customers happy and have been doing so for over 45 years. To learn more about Stones Office Equipment and how we can help you operate more efficiently, contact us at 804-288-9000.