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        +type: "taxonomy"
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        #menu: Timber\Menu {#2766}
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      2 => Timber\MenuItem {#2832
        #wp_object: WP_Post {#2856
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          +post_date: "2020-03-02 21:01:42"
          +post_date_gmt: "2020-03-02 21:01:42"
          +post_content: ""
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          +post_excerpt: ""
          +post_status: "publish"
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          +ping_status: "closed"
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          +post_modified: "2020-03-02 21:04:31"
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          +"target": ""
          +"attr_title": ""
          +"description": ""
          +"classes": array:4 [
            0 => "btn"
            1 => "menu-item"
            2 => "menu-item-type-custom"
            3 => "menu-item-object-custom"
          ]
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        }
        +object_type: "post"
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          1 => "menu-item"
          2 => "menu-item-type-custom"
          3 => "menu-item-object-custom"
        ]
        +class: "btn menu-item menu-item-type-custom menu-item-object-custom"
        +level: 0
        +post_name: "customer-login"
        +url: "https://www.stonesgateway.com/einfo/Gateway/Login"
        +type: "custom"
        #title: "<i class="fas fa-user"></i> Customer Login"
        +current: false
        +current_item_parent: false
        +current_item_ancestor: false
        #menu: Timber\Menu {#2766}
        +object_id: "2545"
        #_name: ""
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        +id: 2545
        +ID: 2545
        +"post_author": "7"
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        +"db_id": 2545
        +"menu_item_parent": "0"
        +"object": "custom"
        +"type_label": "Custom Link"
        +"attr_title": ""
        +"description": ""
        +"xfn": ""
      }
    ]
    +id: 74
    +ID: 74
    +term_id: 74
    +name: "Secondary Menu"
    +title: "Secondary Menu"
    +args: {#2828
      +"menu": ""
      +"container": "div"
      +"container_class": ""
      +"container_id": ""
      +"container_aria_label": ""
      +"menu_class": "menu"
      +"menu_id": ""
      +"echo": true
      +"fallback_cb": "wp_page_menu"
      +"before": ""
      +"after": ""
      +"link_before": ""
      +"link_after": ""
      +"items_wrap": "<ul id="%1$s" class="%2$s">%3$s</ul>"
      +"item_spacing": "preserve"
      +"depth": 0
      +"walker": ""
      +"theme_location": "secondary_navigation"
      +"location": "secondary_navigation"
    }
    -_current_item: null
    +raw_args: array:19 [
      "menu" => ""
      "container" => "div"
      "container_class" => ""
      "container_id" => ""
      "container_aria_label" => ""
      "menu_class" => "menu"
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      "echo" => true
      "fallback_cb" => "wp_page_menu"
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      "link_before" => ""
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      "items_wrap" => "<ul id="%1$s" class="%2$s">%3$s</ul>"
      "item_spacing" => "preserve"
      "depth" => 0
      "walker" => ""
      "theme_location" => ""
      "location" => "secondary_navigation"
    ]
    +theme_location: "secondary_navigation"
    +"slug": "secondary-menu"
    +"term_group": 0
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    +"taxonomy": "nav_menu"
    +"description": ""
    +"parent": 0
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    +"filter": "raw"
    +"sorted_menu_items": array:3 [
      1 => WP_Post {#2858}
      2 => WP_Post {#2857}
      3 => WP_Post {#2856}
    ]
  }
  "sidebar_community" => ""
  "page_for_posts" => "https://www.stonesoffice.com/blog/"
  "debug" => true
  "term" => Timber\Term {#2595
    +object_type: "term"
    +_children: null
    +name: "News"
    +taxonomy: "category"
    +id: 4
    +ID: 4
    +"term_id": 4
    +"slug": "news"
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    +"count": 76
    +"filter": "raw"
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  "posts" => Timber\PostQuery {#2764
    +found_posts: 76
    #userQuery: null
    #wp_query: WP_Query {#1087
      +query: array:1 [
        "category_name" => "news"
      ]
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        "second" => ""
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        "paged" => 0
        "meta_key" => ""
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        "sentence" => ""
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        "menu_order" => ""
        "embed" => ""
        "category__in" => []
        "category__not_in" => []
        "category__and" => []
        "post__in" => []
        "post__not_in" => []
        "post_name__in" => []
        "tag__in" => []
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        "tag__and" => []
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        "post_parent__in" => []
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        "cache_results" => true
        "update_post_term_cache" => true
        "lazy_load_term_meta" => true
        "update_post_meta_cache" => true
        "post_type" => ""
        "posts_per_page" => 12
        "nopaging" => false
        "comments_per_page" => "50"
        "no_found_rows" => false
        "order" => "DESC"
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      +tax_query: WP_Tax_Query {#2576
        +queries: array:1 [
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        ]
        +relation: "AND"
        #table_aliases: array:1 [
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        ]
        +queried_terms: array:1 [
          "category" => array:2 [ …2]
        ]
        +primary_table: "wp_posts"
        +primary_id_column: "ID"
      }
      +meta_query: WP_Meta_Query {#2575
        +queries: []
        +relation: null
        +meta_table: null
        +meta_id_column: null
        +primary_table: null
        +primary_id_column: null
        #table_aliases: []
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      +date_query: false
      +queried_object: WP_Term {#2574
        +term_id: 4
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        +slug: "news"
        +term_group: 0
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        +description: ""
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        +"category_description": ""
        +"cat_name": "News"
        +"category_nicename": "news"
        +"category_parent": 0
      }
      +queried_object_id: 4
      +request: """
        \n
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      +posts: & array:12 [
        0 => WP_Post {#2577
          +ID: 3969
          +post_author: "4"
          +post_date: "2022-02-09 19:03:34"
          +post_date_gmt: "2022-02-09 19:03:34"
          +post_content: """
            <!-- wp:image {"align":"center","id":3974,"width":-254,"height":-169,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/Five-Star-960x640.jpg" alt="" class="wp-image-3974" width="-254" height="-169"/></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:paragraph {"align":"center"} -->\n
            <p class="has-text-align-center"></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading -->\n
            <h2 id="net-promoter-score">Net Promoter Score®</h2>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph {"textColor":"black"} -->\n
            <p class="has-black-color has-text-color">Every client interaction generates a survey, which links to the <strong><em>Net Promoter Score®</em></strong> (NPS) system. If someone places a service call, orders toner, or purchases a new copier, a survey will email asking their feedback on how we did. To say you offer best-in-class service is one thing, you have to have proof, and <strong><em>NPS</em></strong> is the worldwide leader in this category.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We never want to rest on our laurels when it comes to customer service; our client's opinion is what matters most. This score is <strong>100%</strong> from the client survey response. NPS is one of the essential gauges we use to ensure we're living up to our mission statement of "<strong><em>going above and beyond to offer exceptional service</em></strong>." </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>In a year of turmoil like 2020/21, it was vital for us to meet our customers where they're doing business. Some were closed or working remotely; for others, it was business as usual. Our service technicians bravely navigated through safety procedures, supply chain shortages, and work disruptions to finish 2021 ranked <strong>#1 in December, #13 for the year, and Top 10% in the nation! </strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:gallery {"linkTo":"none","sizeSlug":"full","align":"center"} -->\n
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            <figure class="wp-block-image size-full"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/2021-Final-NPS.jpg" alt="" class="wp-image-3970"/></figure>\n
            <!-- /wp:image -->\n
            \n
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            <figure class="wp-block-image size-full"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/2021-Final-NPS-2.jpg" alt="" class="wp-image-3979"/></figure>\n
            <!-- /wp:image --></figure>\n
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            \n
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            <figure class="wp-block-gallery has-nested-images columns-default is-cropped"><!-- wp:image {"id":3994,"sizeSlug":"large","linkDestination":"none"} -->\n
            <figure class="wp-block-image size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/top10_2021-1-960x960.png" alt="" class="wp-image-3994"/></figure>\n
            <!-- /wp:image -->\n
            \n
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            <figure class="wp-block-image size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/worldclass_2021-1-960x960.png" alt="" class="wp-image-3995"/></figure>\n
            <!-- /wp:image --></figure>\n
            <!-- /wp:gallery -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading -->\n
            <h2 id="platinum-level-service-award">Platinum Level Service Award</h2>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:gallery {"linkTo":"none"} -->\n
            <figure class="wp-block-gallery has-nested-images columns-default is-cropped"><!-- wp:image {"id":3912,"sizeSlug":"large","linkDestination":"none"} -->\n
            <figure class="wp-block-image size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/08/2021-Platinum-Dealer-960x117.png" alt="" class="wp-image-3912"/></figure>\n
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            <!-- /wp:gallery -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Out of the hundreds of Sharp copier dealers across the United States, only 75 earned this honor, and Stone's Office Equipment is proud to make that list. The program recognizes and rewards service organizations for exceeding performance benchmarks and implementing industry best practices. To make this list, we must show excellence in the following critical areas of service. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>The use of genuine Sharp parts and supplies</li><li>Commitment to ongoing training of technicains </li><li>Using remote diagnostic technology</li><li>Timely updating of call tracking tickets</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>These are just the minimum requirements to be considered; we then add our own procedures and processes to ensure our customers receive the best service in the markets we serve. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3 id="back-to-back">Back-to-Back</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>For the second year in a row, Sharp recognizes Stone's Office Equipment for earning Platinum Level Service.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
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            <h2 class="has-black-color has-text-color" id="enxmagazine-elite-dealer"><em>enx</em>Magazine Elite Dealer</h2>\n
            <!-- /wp:heading -->\n
            \n
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            <!-- /wp:image -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>It's always flattering to receive recognition from the industry you work in, and for the past <strong>8 years</strong>, <strong><em>enx</em>Magazine</strong>, the premier industry publication listed Stone's Office Equipment as an Elite Dealer. To qualify for this award, dealers must complete a wide-ranging bio on their company that includes:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Greatest Innovation</li><li>Community Service/Involvement </li><li>Processes unique to your dealership</li><li>Customer Satisfaction</li><li>Employee retention and satisfaction</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Just to name a few. This is a fun honor to receive because it's all-encompassing of our company and covers a complete snapshot of business, values, and community. </p>\n
            <!-- /wp:paragraph -->\n
            \n
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            <div class="wp-block-image"><figure class="alignright size-full is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/Sharp-Award-2021.jpg" alt="" class="wp-image-4007" width="378" height="284"/></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading -->\n
            <h2 id="sharp-2021-hyakuman-kai">Sharp 2021 Hyakuman Kai</h2>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Every year <strong>Sharp Electronics</strong> names the Top Copier Dealers ranked by their sales performance in recognition of outstanding sales achievement. Stone's Office has won this award every year since 2010. We're very proud to accept this award, especially during the past two years of a pandemic, which included businesses closing, working from home, and supply chain shortages like we haven't seen before. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading -->\n
            <h2 id="nothing-without-great-employees">Nothing without great employees</h2>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>All of these awards and accolades wouldn't be possible if we didn't have great people with compassion to solve the issues and answer our clients' concerns. For years, we have proven that you don't have to be the biggest company to offer the best service. If you focus on Customer First solutions and treating everyone fairly, you will achieve the goals you set out to reach.</p>\n
            <!-- /wp:paragraph -->\n
            \n
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            <h3 id="let-stone-s-help-your-office-through-the-experience-we-ve-collected-since-1970-a-trusted-advisor-where-service-is-carved-in-stone">Let Stone's help your office through the experience we've collected since 1970! A trusted advisor where service is carved in stone.</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
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            """
          +post_title: "Being a Trusted Advisor"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "being-a-trusted-advisor-2"
          +to_ping: ""
          +pinged: ""
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          +post_modified_gmt: "2022-02-09 19:03:34"
          +post_content_filtered: ""
          +post_parent: 0
          +guid: "https://www.stonesoffice.com/?p=3969"
          +menu_order: 0
          +post_type: "post"
          +post_mime_type: ""
          +comment_count: "0"
          +filter: "raw"
          +"status": "publish"
          +"id": 3969
          +"slug": "being-a-trusted-advisor-2"
        }
        1 => WP_Post {#2562
          +ID: 3981
          +post_author: "8"
          +post_date: "2022-01-24 19:49:52"
          +post_date_gmt: "2022-01-24 19:49:52"
          +post_content: """
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            <p class="has-text-align-center has-blue-color has-text-color" style="font-size:30px"><strong>Marking the ever-changing landscape of office technology in the workplace over the past 50 years</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:gallery {"ids":[3988],"linkTo":"none"} -->\n
            <figure class="wp-block-gallery columns-1 is-cropped"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/History-of-Stones-2-1-742x960.png" alt="" data-id="3988" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2022/01/History-of-Stones-2-1.png" data-link="https://www.stonesoffice.com/?attachment_id=3988" class="wp-image-3988"/></figure></li></ul></figure>\n
            <!-- /wp:gallery -->
            """
          +post_title: "Fifty + Years of Service"
          +post_excerpt: ""
          +post_status: "publish"
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          +post_name: "fifty-years-of-service"
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          +post_modified: "2022-01-24 19:49:52"
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        2 => WP_Post {#2569
          +ID: 3954
          +post_author: "8"
          +post_date: "2021-12-22 15:56:00"
          +post_date_gmt: "2021-12-22 15:56:00"
          +post_content: """
            <!-- wp:html -->\n
            <table border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff" style="width:600px;border-top-style:;border-left-style:none;border-right-style:none;border-bottom-style:;border-top-color:;border-left-color:rgb(128, 128, 128);border-right-color:rgb(128, 128, 128);border-bottom-color:;border-top-width:;border-left-width:1px;border-right-width:1px;border-bottom-width:;" class="table600 list-item-content"><tbody><tr class="list-item-row"><td style="min-width:600px;box-sizing:content-box;"> <div style="[object Object]:;"> <img src="https://webtools.evolvedoffice.com/AdminImages/Merry_Christmas_2021.png" isbanner="true" alt="img" style="margin:0 auto;" class="themeimage img-full structure12Image"> </div></td></tr></tbody>\n
            </table>\n
            <table width="100%" cellpadding="0" align="left" data-bg="Main" style="text-align:center;Content-background-color:#142129;" class="gjsStructure Structure_13"><tbody><tr class="list-item-cell"><td align="left" border="3px" cellpadding="0" style="background-size:cover;background-position:center;"> <table border="0" cellpadding="0" cellspacing="0" bgcolor="#142129" style="width:600px;border-top-style:;border-left-style:none;border-right-style:none;border-bottom-style:;border-top-color:;border-left-color:rgb(128, 128, 128);border-right-color:rgb(128, 128, 128);border-bottom-color:;border-top-width:;border-left-width:1px;border-right-width:1px;border-bottom-width:;" class="table600 list-item-content"><tbody><tr><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr><tr class="list-item-row"><td data-editable="text" align="center" spellcheck="false" data-medium-editor-element="true" role="textbox" aria-multiline="true" data-medium-editor-editor-index="108" medium-editor-index="6ed0b1ca-2b07-a7af-234e-e9258ed542b1" data-placeholder="Type your text" data-gramm_id="b1b2f59b-41d9-69a4-ee21-2d4050e7ddf3" data-gramm="true" data-gramm_editor="true" style="min-width:600px;box-sizing:content-box;" class="medium-editor-element"> <div align="center" data-class="content" style="font-family:Arial;font-size:15px;font-weight:400;color:#000000;line-height:23px;padding-left:20px;padding-right:20px;"><div style="text-align:center;"><div><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><span style="line-height:23px;font-family:Arial;font-size:15px;"><span style="color:#eae3dc;"><span style="font-size:22px;"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span lang="EN-GB"><span style="font-family:&quot;Times New Roman&quot;,serif">The Stone's Office Equipment team would like to wish you and yours a very Merry Christmas and hope your festive season is full of love, peace, hope, and happiness.</span></span></span></span></span></span></span></p><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><br></p><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><span style="line-height:23px;font-family:Arial;font-size:15px;"><span style="color:#eae3dc;"><em><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span lang="EN-GB" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,serif">In observance of Christmas, our office will be closed on December 24th.</span></span></span></span></span></em></span></span></p></div></div></div></td></tr><tr style="[object Object]:;"><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr><tr style="[object Object]:;"><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr></tbody></table> </td></tr></tbody></table>\n
            <!-- /wp:html -->
            """
          +post_title: "Happy Holidays"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
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          +post_password: ""
          +post_name: "happy-holidays"
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        3 => WP_Post {#2561
          +ID: 3866
          +post_author: "8"
          +post_date: "2021-05-19 18:10:30"
          +post_date_gmt: "2021-05-19 18:10:30"
          +post_content: """
            <!-- wp:image {"align":"center","id":3867,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/05/Postal-Truck-960x640.jpg" alt="" class="wp-image-3867"/><figcaption>Sunday, May 23rd, 2021, the USPS will make changes to simplify the delivery of Priority Mail Express®</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>United States Postal Service Change</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The USPS® has filed notice with the Postal Regulatory Commission (PRC) for a service change to simplify the delivery time for Priority Mail Express®. This USPS® Service Change will take effect on <strong>Sunday, May 23, 2021</strong>.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Currently, Priority Mail Express® has the following three delivery time windows within the 1-2 business days service standards: 10:30 AM (in select locations, for an extra fee), Noon, and 3:00 PM.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The USPS® plans to combine all delivery time windows into one end-of-day guaranteed delivery time of 6:00 PM, regardless of package origin and destination.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>This new end-of-day guaranteed delivery time will cause no changes in the cost of Priority Mail Express® as a shipping option. The current cost for a Priority Mail Express® flat rate envelope starts at $26.35. Additional pricing and information can be found on the <a href="https://www.usps.com/ship/priority-mail-express.htm">USPS Website</a>.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>If you have any questions and need to speak with someone, please contact our mailing experts through the form below.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->
            """
          +post_title: "Changes In Mail Service"
          +post_excerpt: ""
          +post_status: "publish"
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          +post_modified: "2021-05-19 18:10:31"
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        }
        4 => WP_Post {#2570
          +ID: 3847
          +post_author: "4"
          +post_date: "2021-04-12 08:55:00"
          +post_date_gmt: "2021-04-12 08:55:00"
          +post_content: """
            <!-- wp:heading {"textAlign":"center","level":3} -->\n
            <h3 class="has-text-align-center">The story of our life (and success over 50 years)</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:image {"id":3848,"width":682,"height":396,"sizeSlug":"large","linkDestination":"none"} -->\n
            <figure class="wp-block-image size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/03/Cheapest-960x558.jpg" alt="" class="wp-image-3848" width="682" height="396"/><figcaption>CHEAPEST is the word behind low quality</figcaption></figure>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>A recent visit to a potential new client</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>One of our account managers asked me if I would like to attend the closing appointment of a new client. He stated the customer wanted to meet someone with the management team at Stone's. After a year of COVID lockdowns, I'm chopping to get out of the office and meet people.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Upon arrival and safety precautions, we sat socially distanced in the conference room and began pleasantries about the pandemic and weather. Then the mood changed, and a file that resembled a phone book (if you remember those) was placed on the table in front of us. "This is all of the research from our quest to replace the copiers within our company." the owner told us. "I just want to let you know; we've decided to go with your company, BUT, you weren't the lowest price!"</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:quote {"align":"left"} -->\n
            <blockquote class="wp-block-quote has-text-align-left"><p><strong><span class="has-inline-color has-blue-color">"Your company wasn't the lowest price."</span></strong></p></blockquote>\n
            <!-- /wp:quote -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>My immediate thought popped out of my mouth before I could stop myself. "Good," I said. By good, I meant we don't want to be the lowest in town. We know what it takes to offer value and exceptional customer experiences, which come at a fair price. If we happen to be the lowest, ok; but, that seldom happens. Our goal as a trusted advisor is to make your life easier and business better by going above and beyond. I wish we could do this AND always be the lowest price. But, when I think of the lowest price, I usually associate it with the cheapest and cheap sounds like poor customer service or inferior quality—none of which we want to be connected to.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>The balance of price and value</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Sometimes we haven't secured an account and lost because we failed to prove the value we offer and what our price awards them. This is a mistake we work hard to correct because we truly believe we have a different story to tell and our philosophy and approach are unique. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list {"textColor":"black"} -->\n
            <ul class="has-black-color has-text-color"><li>People - answering the phone and knowing your account</li><li>People - knowledgable service technicians who understand that well serviced equipment keeps your office running</li><li>People - sales professionals who work every vertical market and share experiences to help you make the correct decision</li><li>Products - award-winning devices from top manufacturers </li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>I hope you can see the difference. We emphasis the importance of our people as the recipe that makes our company great. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>The decision was based on these factors</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Our newest family member client let me know why they chose our company, and the price wasn't the deciding factor. Here is what he said:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Your Account Executive earned our trust by making recommendations to save us money in other areas that none of your competitors made.</li><li>You offered us a unique proposal covering all of our print devices (MPS). </li><li>Your proposal stated you wanted to be a "Trusted Advisor," By suggesting process changes we could implement that had nothing to do with the equipment proposed, you earned our trust.</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>The decision wasn't based on these items</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Price</li><li>Equipment Brand of Manufacture</li><li>Size of our Business</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Experience the difference</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:block {"ref":2411} /-->
            """
          +post_title: "You weren't the lowest price!"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
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          +post_password: ""
          +post_name: "you-werent-the-lowest-price"
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          +post_modified: "2021-04-09 18:49:55"
          +post_modified_gmt: "2021-04-09 18:49:55"
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          +"slug": "you-werent-the-lowest-price"
        }
        5 => WP_Post {#2571
          +ID: 3804
          +post_author: "4"
          +post_date: "2021-03-18 18:22:40"
          +post_date_gmt: "2021-03-18 18:22:40"
          +post_content: """
            <!-- wp:gallery {"ids":[3809],"linkTo":"none"} -->\n
            <figure class="wp-block-gallery columns-1 is-cropped"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Sharp-Master-Tech-2-960x400.png" alt="" data-id="3809" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2021/02/Sharp-Master-Tech-2.png" data-link="https://www.stonesoffice.com/?attachment_id=3809" class="wp-image-3809"/></figure></li></ul></figure>\n
            <!-- /wp:gallery -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Sharp Electronics Announces Master Tech Program</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Beginning around the last quarter of 2019, Sharp Electronics announced their Platinum Service Award rules and guidelines, which include multiple processes their dealers would need to accomplish and the use of technology within the dealership to improve efficiency servicing copier accounts.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Along with the Platinum Service Award, Sharp launched the Master Tech Award for every dealership wishing to compete. To enter the contest, a technician must score higher than an 85 to move to the next step. Only the techs with the highest score would be invited to the regional round. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Stone's Earns Platinum Service Award</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:image {"align":"center","id":3242,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/07/Sharp_PlatinumLogo_Badge-1-960x594.jpg" alt="" class="wp-image-3242"/></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>As written in our blog in July 2020, Stone's Office Equipment was one of sixty to be selected for the Platinum Service Award of Sharp's North America operations. A distinguished accomplishment we are proud to have.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Three Service Techs Earn Master Tech Accreditations </h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>During the testing program, Stone's Office Equipment entered three technicians to compete, and all passed the entry testing, with one moving on the semi-finals in New Jersey. Hundreds of techs competed for this certification, and we're proud of our team representing Central Virginia so well.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:image {"align":"center","id":3808,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Top-Tech-2020-1.jpg" alt="" class="wp-image-3808"/><figcaption>The Masked Stone's Master Tech Winners</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:image {"align":"center","id":3807,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/master_technicans_image_lrg.jpg" alt="" class="wp-image-3807"/><figcaption>Regionals: One of Stone's Office Equipment techs Qualified for New Jersey</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>What Does This Mean To You?</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>When looking to buy something, the first thing I do is:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Look for reviews online and see what others are saying about their experiences. </li><li>If the product ever requires service, where is the service performed, and how well do they know it?</li><li>How reliable is the product?</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>You may do this too. We know you have many choices regarding technology for your office, and we want you to feel comfortable with your decision in Stone's. This is why we partner with the best manufacturers who win awards for their products and innovation. Then we follow that up with exceptional service by the best trained and competent technicians available. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>When your office is ready to replace your:</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Copiers, MFP, Printers</li><li>Conference Room Display or Digital Display Board</li><li>Mailing Equipment</li><li>Document Management Software  </li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Let's have a discussion on how to put our 50+ years of experience to work for you.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->
            """
          +post_title: "Sharpest Techs In The Field"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "shapest-techs-in-the-field"
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          +pinged: ""
          +post_modified: "2021-04-09 18:51:23"
          +post_modified_gmt: "2021-04-09 18:51:23"
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        }
        6 => WP_Post {#2578
          +ID: 3814
          +post_author: "4"
          +post_date: "2021-02-24 20:31:02"
          +post_date_gmt: "2021-02-24 20:31:02"
          +post_content: """
            <!-- wp:image {"align":"center","id":3816,"width":434,"height":294,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Customer_Service.jpg" alt="" class="wp-image-3816" width="434" height="294"/></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Have you ever placed a service call, only to be placed in an automated phone revolving door? Press this, press that, tell us what issue you are having. Only to hear, an operator will be with you soon, your wait time is 15 minutes. Soon is a relative term. In the course of a day, 15 minutes isn't going to kill you. If you are underwater, 15 minutes is a very long time.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Recently, our service department was working with a software provider on behalf of a mutual client. We were troubleshooting some connectivity reporting and not getting anywhere fast. We went online to enter a service request and immediately got a response (see below). Not what we expected, and definitely not anything close to the customer experience we try to provide.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:image {"align":"center","id":3818,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/ECI-Poor-Service.jpg" alt="" class="wp-image-3818"/><figcaption>Actual Email from Customer Support</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>What did this cost?</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The automated email was free, but the downtime was costly. We weren't able to resolve and clear the call until someone took the time to call us. Thankfully we have smart technicians who researched above and beyond to solve the issue without their assistance. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>For the customer, it means they are without their complete technology until someone could get the issue resolved. While automation is good for setting expectations, seldom does it help with resolution.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Look at this chart from a study in 2016 and what the effects of poor service are.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:image {"align":"center","id":3815,"sizeSlug":"large","linkDestination":"none"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Poor-Customer-Service-2016.png" alt="" class="wp-image-3815"/><figcaption>Source: GetFiveStars.com</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>In Your Own Experience</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Think of your own business, even if you don't physically service something or a product. If your business requires interaction with customers or clients, you are in the service business. There will be times when having the correct answer doesn't happen immediately. How you communicate matters. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Going Above and Beyond</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph {"backgroundColor":"white","textColor":"black"} -->\n
            <p class="has-black-color has-white-background-color has-text-color has-background">With 50 plus years of experience, Stone's was built with a <em>Service First</em> approach. From 1970-1980, we never sold any products, only service. Since then, we've partner with great manufacturers and seen tremendous growth; however, none of this would be possible without exceptional service detail. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Here are some of the behind the scenes details:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Human Interaction (Our phones are answered live)</li><li>Cell Phone Dispatch to Techs - calls are routed to techs in the field.</li><li>Car Stock Inventory of high mortality parts</li><li>Help Desk - 25% of calls can be cleared over the phone, increasing customer uptime dramatically</li><li>Certified Training for Techs by the manufacturers</li><li>Customer Survey - every interaction with our clients auto sends a survey asking how we did. Allowing feedback for improvement.</li><li>Net Promoter Score® - Using a scale of 1-10 on whether we would be recommended to a friend or colleague</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Our mission is "to make your life easier and business better by going above and beyond to offer exceptional customer service." We want our clients to have an awesome customer experience every time.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>Check us out to see what others are saying:</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>Testimonial Page</strong> <a href="https://www.stonesoffice.com/category/testimonials/">Click Here</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>Google Reviews</strong> <a href="https://www.google.com/search?gs_ssp=eJzj4tZP1zcsSUlJKixKN2C0UjWosLBMMjQ0MTFKSzawsEyxsLQyqEixtDAwNzFJsbAwTjE3TTLwkiguyc9LVS9WyE9Ly0xOVUgtLM0syE3NKwEAcvgX0g&amp;q=stone%27s+office+equipment&amp;rlz=1C1CHBF_enUS745US745&amp;oq=&amp;aqs=chrome.0.46i39i175i199i362j35i39i362j46i39i175i199i362j35i39i362l2j46i39i199i291i362j35i39i362j69i59i450...7.1910352922j0j15&amp;sourceid=chrome&amp;ie=UTF-8#lrd=0x89b11442fc089d89:0xd980744d883d75b0,1,,,">Click Here</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>Net Promoter Score®</strong> <a href="https://www.stonesoffice.com/wp-content/uploads/2021/02/Annual_NPSBrochure_278_December_2020.pdf">Click Here</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Let's start a conversation and see the Stone's difference.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->
            """
          +post_title: "What's The Cost of Poor Customer Service?"
          +post_excerpt: ""
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          +post_modified: "2021-02-24 20:31:03"
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        }
        7 => WP_Post {#2579
          +ID: 3744
          +post_author: "4"
          +post_date: "2021-02-01 20:07:40"
          +post_date_gmt: "2021-02-01 20:07:40"
          +post_content: """
            <!-- wp:heading {"align":"center"} -->\n
            <h2 class="has-text-align-center">Pay Me Now, Receive it Never</h2>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:image {"align":"center","id":3745,"sizeSlug":"large"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/01/Pirate-960x679.jpg" alt="" class="wp-image-3745"/><figcaption>                                        Modern day pirates are real, and they have their sites set on your office equipment.</figcaption></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:quote -->\n
            <blockquote class="wp-block-quote"><p>I remember taking a call from a customer one afternoon. The voice on the other end sounded frantic as she asked if we ever buy back toners? It sparked my curiosity to ask for more information. She explained someone called her from "the copier company," and her toner would be discontinued, and she should buy now to protect her investment. What she got was a knockoff brand toner. As the story continued, she explained they shipped her 36 bottles of toner, and the invoice totaled $14,000. This toner's retail price is $129.00 per bottle, and she was charged three times retail. On a positive note, the toner pirates did ship for free. To add insult to this story, toner is included in her service agreement for no additional charge. </p></blockquote>\n
            <!-- /wp:quote -->\n
            \n
            <!-- wp:heading {"level":3,"textColor":"blue"} -->\n
            <h3 class="has-blue-color has-text-color">Panic calls for help after the fact.</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>While the number of calls from our clients questioning an invoice they received for toner or cartridges for their office copiers or printers is down, they still exist. The invoices look authentic; some include the buyer's name, email, and phone number. They usually include some discount for being a "valued customer" or "electronic payment" in advance. The problem is they're usually because of a fraudulent or under-handed scam. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>In some situations, like the one above, the toners can cost more than <strong>3x</strong> the toner's actual cost from the authorized dealer. And, the toners we've seen are always generic brands, or worse, a <a href="https://www.forbes.com/sites/sethporges/2019/06/10/inside-the-secretive-world-of-counterfeit-printer-ink-and-the-raids-used-to-fight-back/?sh=40a498045376">cheap knock-off counterfeit cartridge</a>. These counterfeits will leak and cause poor print quality. Not what you're looking for when your company's image is on the line.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>When we're alerted by a client of a possible toner scam, we always inform them, you aren't legally obligated to pay for goods and services you didn't order.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Let's walk through the process and how these professional thieves can dup even the best-trained office staff. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3,"textColor":"blue"} -->\n
            <h3 class="has-blue-color has-text-color">They are professionals!</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>It's important to understand this is how they make their money. The more professional the scammers are, the more successful they are at getting your money. Like every other business, some are poor, some good and some great. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Never underestimate a crook.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">They know what we all know...</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Copier and printer supplies need to be replenished routinely, which means there's plenty of bait in the ocean. In almost every case, scammers will gather information about your office equipment fleet under false pretenses by asking questions. Later using this information to create an invoice for products being shipped to your office.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">We have a "Gatekeeper" to prevent this from happening.</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We hear this one a lot, and that's great news. I'm sure it works for honest salespeople calling to peddle their services and goods. But, go back to the heading above: <strong>They are professionals!</strong> Toner Pirates usually call at the changing of the guards. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>They know to call at lunchtime, early morning, or late afternoon. </li><li>They'll use your automated voice messaging to get the names of people in your organization. </li><li>Or, use your website to place a name with the face.</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph {"textColor":"blue","fontSize":"medium"} -->\n
            <p class="has-blue-color has-text-color has-medium-font-size"><strong>Here is an example of what a call may sound like:</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Office</em></strong>: Good morning; thank you for calling Acme Law. This is Amy; how may I direct your call?</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Pirate</em></strong>: Hey, Amy. My name is Robbie, and I'm with your copier company. Who is in charge of purchasing the toner for your copier?</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Office</em></strong>: Mary Anderson handles our copiers and printers.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Pirate</em></strong>: Thanks; I'm just updating my contact information so we can serve you better. Have a great day.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">Easy, right? No threat in this call.</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The scammer never attempted to by-pass the gatekeeper. He's a professional. Everyone goes on their way, and Amy never gives it another thought. Except, Amy just gave Robbie (not his real name) all the information he needs.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color"><strong>Fast-forward One Week: Robbie calls at lunchtime.</strong></h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Office</em></strong>: Good afternoon; thank you for calling Acme Law. This is Sharon; how may I direct your call?</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Pirate</em></strong>: Hey Sharon. This is Robbie, and I'm with your copier company. Mary asked me to gather some information for a supply order we're shipping to you. She said you're out of a couple of things, and I want to make sure we have everything correct. Can you verify a couple of things for me? I usually talk with Amy, but it's nothing too difficult. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":5,"textColor":"blue"} -->\n
            <h5 class="has-blue-color has-text-color"><strong>MOMENT OF TRUTH: Will Sharon help or tell Robbie to call back?</strong></h5>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Office</em></strong>: Yeah, if it's not to difficult I can help. What do you need?</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong><em>Pirate</em></strong>: Can you verify the make and model of the copier for me? It's on the front of the machine.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>What follows next is a criminal act and a thing of beauty, all rolled in together. Acme will receive an invoice for toner, for the copier make and model they have, with the name of all the important players. It will usually be opened at the receptionist desk and forwarded to accounting to be paid for. It's that easy. THE END!</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">But wait, there's more!</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The Toner Pirates never shipped the toner! That's correct; I said the Pirates never shipped the toner. Sometimes they put terms on their invoice like, "<strong><em>Supplies are warehoused until delivery is requested</em></strong>." Meaning you have to call for them to ship you the toner. Do you want to hear something hilarious? Their number usually doesn't work.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">How to Identify a Pirate</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Often they seem to be your best friend but know very little about your account</li><li>They want to verify your equipment make and model</li><li>When asked questions, they seem vague about offering details</li><li>They usually refuse to give their number for you to call them back</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">How to Avoid Being Snared by the Toner Pirates</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Train your employees never to buy supplies from unsolicited callers.</li><li>Never give out the name of the person in charge of ordering. Get the callers' names and let them know you will forward it to the correct person within your office who handles that.</li><li>Assign one person to be in charge of ordering office toners for the copiers and printers</li><li>NEVER give out details about your office equipment. Your current vendor has that information and will never ask for it.</li><li>Never pay an invoice without verifying you received the product.</li><li>If you get a call from someone who seems pushy or is pressuring you, hang up. You control the outcome of the situation.  </li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
            <h4 class="has-blue-color has-text-color">Managed Print Services Changes the Game</h4>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We always pull for the underdog in the movies, whether it's a skinny kid making the football team or the average looking guy winning the beautiful woman's heart. Your office can be empowered to bet these pirates at their own game when you have an <a href="https://www.stonesoffice.com/services/managed-print-services-mps/">MPS account </a>with Stone's. Our <a href="https://www.stonesoffice.com/copier-services-case-study-spotts-fain/">MPS clients </a>enjoy the benefits of a concierge service for their office equipment. From copiers to printers and display boards to video conferencing, our all-included service approach eliminates the need to shop for equipment or supplies. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Let us perform a free workflow analysis for your office today so you can take this burden off your table and focus on the work you're paid to do.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->
            """
          +post_title: "Toner Pirates"
          +post_excerpt: ""
          +post_status: "publish"
          +comment_status: "closed"
          +ping_status: "closed"
          +post_password: ""
          +post_name: "toner-pirates"
          +to_ping: ""
          +pinged: ""
          +post_modified: "2021-02-01 20:07:41"
          +post_modified_gmt: "2021-02-01 20:07:41"
          +post_content_filtered: ""
          +post_parent: 0
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          +"slug": "toner-pirates"
        }
        8 => WP_Post {#2580
          +ID: 3715
          +post_author: "4"
          +post_date: "2021-01-18 18:55:55"
          +post_date_gmt: "2021-01-18 18:55:55"
          +post_content: """
            <!-- wp:image {"id":3716,"width":474,"height":421,"sizeSlug":"large"} -->\n
            <figure class="wp-block-image size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/12/2020-Elite-Dealer-logo-960x853.jpg" alt="" class="wp-image-3716" width="474" height="421"/></figure>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>In the year where we learned so much</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We learned all about new, overly used terms, like:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Pivot</li><li>New Norm</li><li>Difficult Times</li><li>Uncertain Times</li><li>Trying Times</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We still wanted to offer excellent customer service while protecting our employees and customers. Trying times is an understatement, to say the least. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We also witnessed voices being raised to bring attention to social injustice while watching protests and demonstrations in Richmond, as with other cities around the nation.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Difficult Year Marked By Cancellations</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We began 2020, preparing for the celebration of our <strong><em>50th Anniversary</em></strong>. With one trade show under our belt and a few more to go, we were on our way for a year marked with lots of cool parties and customer interaction; however, March 12th changed everything. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Our <a href="https://www.stonesoffice.com/a-day-in-may-2019-stones-office-equipment-gives-back/">Day In May </a>is our main event to give back to the community while welcoming the Patriot Pack as they ride motorcycles from Arizona to Washington, DC. Each year we highlight local charities and recognize the great work they provide. Charities like:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>The Jillian Fund</li><li>Cameron K Gallagher Foundation</li><li>Henrico Fire Foundation</li><li>Virginia State Police Association </li><li>Henrico Police Foundation</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Had to be canceled because of COVID-19 and the restrictions on gatherings. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>What do we do now?</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Everything was moving at such a fast pace, and it was honestly hard to keep up. Sporting events planned and being played were canceled. St. Patrick's Day parades were called off, and businesses were closing or working from home if they could. Restaurants were forced to close. The look of fear from uncertainty was haunting. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>After we secured our employees and put safety measures in place, we began creating a series of How-To videos in our <a href="https://www.stonesoffice.com/category/learning-center/">Learning Center</a> (take a look), including our <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">How to Clean and Disinfect Your Office Equipment</a> video.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We worked with our manufactures to place advance orders of supplies and equipment, knowing the distribution chain may become strained so our customers could remain up and operating.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Our sales and service teams completed numerous online training classes and certification courses during slow periods.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Time to Pivot</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Then comes the pivot, something we've heard very little of before. Manufacturers offered masks and face coverings, gloves, cleaning supplies, and safety equipment like temperature tablet kiosks. We carefully moved toward the items we felt would help our clients, but we wanted to give back to our community.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Before COVID-19, I didn't know anything about masks or face coverings, but we learned and sold KN-95 masks to our clients at a steep discount and used the proceeds to give masks to long care providers for seniors and nursing homes. We also proved masks to first responders within our local community. Thousands of masks were sold, and thousands were donated.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Businesses started to look at reopening and wanted to make sure it was safe for their employees, so we partnered with one of the world's largest tech giants and brought to market the <a href="https://www.stonesoffice.com/covid-19-in-the-workplace-taking-employees-temperatures-at-work/">Temperature Tablet Kiosks</a>. This offering provided safe and non-intrusive temperature checks within seconds, without a person coming into contact to check temperatures. <a href="https://www.facebook.com/Stones-Office-Equipment-440975239340476/photos/pcb.2929307743840534/2929245537180088/">(See an example)</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Community</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>While Stone's Office Equipment is considered <em>essential </em>and allowed to remain open, many small and family businesses in our community were hurting because of restrictions and uncertainty when they would be allowed to get back to normal. Sadly, many restaurants and local establishments closed because of this pandemic. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Stone's, along with <a href="https://www.stonesoffice.com/brands/sharp/">Sharp</a>, created a plan called <a href="https://www.stonesoffice.com/stones-helps-local-restaurants/">Tech Deals for Local Meals</a>. Our plan is simple; purchase a new Sharp copier or digital display, and Stone's will give your office a $150 - $500 gift certificate to your favorite local eatery or the local food bank! </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>We gave more than $5,000 in gift cards and $2,000 to <a href="http://www.feedmore.org">Feed More</a> food bank during the promotion period. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>So What?</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Why does this Elite Dealer Award mean more this year than previous ones? Because it had less to do with our manufacturers' accomplishments, sales numbers, or bottom-line growth. This year, the award was about survival and helping your neighbor and community. The year 2020 was stressful, painful, fearful, heartbreaking, yet some beauty was found and celebrated. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Thank you for traveling with us on this journey.</p>\n
            <!-- /wp:paragraph -->
            """
          +post_title: "ENX Magazine Elite Dealer  2020"
          +post_excerpt: ""
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        }
        9 => WP_Post {#2581
          +ID: 3637
          +post_author: "8"
          +post_date: "2020-12-16 08:06:00"
          +post_date_gmt: "2020-12-16 08:06:00"
          +post_content: """
            <!-- wp:image {"align":"center","id":3641,"width":614,"height":294,"sizeSlug":"large"} -->\n
            <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/11/Workplace-960x461.jpg" alt="" class="wp-image-3641" width="614" height="294"/></figure></div>\n
            <!-- /wp:image -->\n
            \n
            <!-- wp:paragraph {"align":"center","fontSize":"medium"} -->\n
            <p class="has-text-align-center has-medium-font-size"><strong>Check out what the new model looks like</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The days of standing in line to make copies or scans are over. The new model sees offices "decentralizing" their office output devices to make it safer and more productive for employees. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:table -->\n
            <figure class="wp-block-table"><table><tbody><tr><td class="has-text-align-center" data-align="center"><strong>The Problem</strong></td><td class="has-text-align-center" data-align="center"><strong>The Solution</strong></td></tr><tr><td class="has-text-align-center" data-align="center">Communal Print Spaces                    </td><td class="has-text-align-center" data-align="center">Distributed Printing</td></tr><tr><td class="has-text-align-center" data-align="center">Human Activated Touch Screens    </td><td class="has-text-align-center" data-align="center">Interface Activated Touchless Screen</td></tr><tr><td class="has-text-align-center" data-align="center">Not Cleaner Friendly</td><td class="has-text-align-center" data-align="center">Cleaner Friendly</td></tr></tbody></table></figure>\n
            <!-- /wp:table -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>In the attached document, Lexmark describes the changes made to ensure maximum safety of workers in the office when printing, copying, and scanning.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:file {"id":3644,"href":"https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf"} -->\n
            <div class="wp-block-file"><a href="https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf">The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones</a><a href="https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf" class="wp-block-file__button" download>Download</a></div>\n
            <!-- /wp:file -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Whether your office has been working the entire time of the pandemic or is beginning to reopen, there are many options available to help businesses keep workers safe. If you would like to learn more about what's available, please contact our office.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Be sure to check out our <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">video</a> on how to safely <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">clean and disinfect</a> your office equipment.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->
            """
          +post_title: "Is Your Office Safe?"
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        }
        10 => WP_Post {#2582
          +ID: 3677
          +post_author: "8"
          +post_date: "2020-12-02 19:55:09"
          +post_date_gmt: "2020-12-02 19:55:09"
          +post_content: """
            <!-- wp:gallery {"ids":[3457,3456]} -->\n
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            <!-- /wp:gallery -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>What is the Emergency Infectious Disease Act?</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>In July 2020, the&nbsp;<a href="https://www.doli.virginia.gov/wp-content/uploads/2020/07/COVID-19-Emergency-Temporary-Standard-FOR-PUBLIC-DISTRIBUTION-FINAL-7.17.2020.pdf">Virginia Department of Labor and Industry</a>&nbsp;voted to implement strict work-place standards in response to the Coronavirus (COVID-19) outbreak. Part of the mandate requires “Preventive Measures.” It states, “<em>employers must establish and implement a system for self-assessment and screening for COVID-19 signs and symptoms and implement procedures that will prevent sick employees and other persons from infecting healthy employees.</em>“</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Important for employers to consider:</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:list -->\n
            <ul><li>Many individuals diagnosed with coronavirus do not have an elevated temperature. Thus, taking employees’ temperatures may not accurately identify employees who have or may have the virus.</li><li>The testing results are medical information about the employee, and the employer must comply with ADA confidentiality requirements concerning that information.</li><li>Employers who elect to take employees’ temperatures should do so on a nondiscriminatory basis – this may include an all-or-none approach or limiting testing only to those employees who are required to work in closer quarters or come in contact with clients or customers.</li><li>Employers should set a temperature threshold over which employees will not be allowed to enter the workplace. Based on other guidance from the Centers For Disease Control (“CDC”), a temperature over 100.4 degrees Fahrenheit is considered a “fever” and, therefore, maybe a reasonable standard for decision-making.</li><li>Employers should create a policy and practice for such testing, including the consequences for employees who have a high temperature, and communicate that policy to employees before the screening begins.</li><li>Employers should consider some temperature monitoring system at their facility's entrance<a href="https://youtu.be/rb_UNb1LR_U">, similar to these tablets</a>.</li></ul>\n
            <!-- /wp:list -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Helping Keep People Safe and Healthy</h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>With COVID-19 cases on the rise throughout the country, we expect to see the same percentage of increase in Virginia. We are also entering the most contagious time for the spread of the flu. Both <a href="https://www.cdc.gov/flu/symptoms/flu-vs-covid19.htm">COVID and the flu can have similar symptoms </a>and can be very serious to some people. Protection of your employee, guests, vendors, students can go a long way to helping keep people safe and healthy. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:heading {"level":3} -->\n
            <h3>Why is Body Temperature Measurement Kiosks Beneficial? </h3>\n
            <!-- /wp:heading -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>There are several benefits of Temperature Measurement Kiosks, in this article, we will outline these:</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>1. They are fast and accurate.</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>When it comes to welcoming people to your organization, school, or place of worship, you want accurate readings, and you want them as fast as possible. This prevents people from standing in line longer than they need. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>2. They are safe to use.</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Some places you visit have someone standing at the door to read your temperature with a handheld reader. This isn't the safest method to gather information because it puts the person collecting the temperature readings at risk because of the proximity. Kiosks are free-standing and used without close human contact to collect readings. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>3. They are  easy.</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The last thing anyone needs during the stress of a pandemic is something to complicate or disrupt your workflow. The Temperature Kiosks are easy to set up and require little interaction. We installed several in a single church, and everything was set up and working within 15 minutes. </p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>4. It helps remind visitors to wear their face mask.</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>Our lives are all about habits. We have been in the habit of getting out of the car and entering a business or building for years. Now we have to wear a mask, and sometimes we forget to bring it with us or place it on our faces. The Temperature Kiosks will politely remind everyone to wear a mask.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><strong>5. Cost effective.</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p>The Temperature Kiosks cost is less than a cup of coffee a day, and when you figure the costs of an employee having to stop what they are doing and take someone's temperature, it pays for itself. Plus, even if COVID-19 has an effective vaccine, we still have the flu every year, and this is just another tool to help your office, business, school, or church stay safe.</p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:file {"id":3371,"href":"https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf"} -->\n
            <div class="wp-block-file"><a href="https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf">Temperature Kiosks Brochure</a><a href="https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf" class="wp-block-file__button" download>Download</a></div>\n
            <!-- /wp:file -->\n
            \n
            <!-- wp:paragraph {"style":{"typography":{"fontSize":18}}} -->\n
            <p style="font-size:18px"><strong><span style="text-decoration: underline;">Links to websites for reference:</span></strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws">What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.doli.virginia.gov/wp-content/uploads/2020/07/COVID-19-Emergency-Temporary-Standard-FOR-PUBLIC-DISTRIBUTION-FINAL-7.17.2020.pdf">Virginia Emergency Temporary Standard Infectious Disease Prevention §16VAC25-220 </a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.youtube.com/watch?v=B0f_8BVTqGg">Safely Cleaning and Disinfecting Commonly Touched Devices</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.youtube.com/watch?v=rb_UNb1LR_U&amp;feature=youtu.be">Temperature Kiosks Demo Video</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.cdc.gov/flu/symptoms/flu-vs-covid19.htm">Similarities and Differences between Flu and COVID-19​</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/clean-disinfect-hygiene.html">Cleaning, Disinfection, and Hand Hygiene in Schools – a Toolkit for School Administrators</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fprepare%2Fdisinfecting-building-facility.html">Cleaning and Disinfecting Your Facility</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.stonesoffice.com/use-technology-to-make-your-office-safe/">Use Technology To Make Your Office Safe</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.stonesoffice.com/safely-welcome-employees-and-visitors-to-your-office/">Safely Welcome Employees and Visitors to Your Office</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph -->\n
            <p><a href="https://www.stonesoffice.com/covid-19-in-the-workplace-taking-employees-temperatures-at-work/">COVID-19 in the Workplace: Taking Employees’ Temperatures At Work</a></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:paragraph {"fontSize":"medium"} -->\n
            <p class="has-medium-font-size"><strong>Let us know the best way to reach you for more information:</strong></p>\n
            <!-- /wp:paragraph -->\n
            \n
            <!-- wp:block {"ref":2411} /-->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->
            """
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        11 => WP_Post {#2733
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            <p style="font-size:18px"><strong>COVID-19, working from home, holiday meals, all of these add up to less movement and more pounds. But how can we combat this loss of movement? Here are a few quick and simple movement ideas for exercising at work.</strong></p>\n
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            \n
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            <!-- /wp:html -->\n
            \n
            <!-- wp:paragraph -->\n
            <p></p>\n
            <!-- /wp:paragraph -->
            """
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    posts: array:12 [
      0 => Timber\Post {#3166
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        +id: 3969
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          <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/Five-Star-960x640.jpg" alt="" class="wp-image-3974" width="-254" height="-169"/></figure></div>\n
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          \n
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          <h2 id="net-promoter-score">Net Promoter Score®</h2>\n
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          \n
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          <p class="has-black-color has-text-color">Every client interaction generates a survey, which links to the <strong><em>Net Promoter Score®</em></strong> (NPS) system. If someone places a service call, orders toner, or purchases a new copier, a survey will email asking their feedback on how we did. To say you offer best-in-class service is one thing, you have to have proof, and <strong><em>NPS</em></strong> is the worldwide leader in this category.</p>\n
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          \n
          <!-- wp:paragraph -->\n
          <p>We never want to rest on our laurels when it comes to customer service; our client's opinion is what matters most. This score is <strong>100%</strong> from the client survey response. NPS is one of the essential gauges we use to ensure we're living up to our mission statement of "<strong><em>going above and beyond to offer exceptional service</em></strong>." </p>\n
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          \n
          <!-- wp:paragraph -->\n
          <p>In a year of turmoil like 2020/21, it was vital for us to meet our customers where they're doing business. Some were closed or working remotely; for others, it was business as usual. Our service technicians bravely navigated through safety procedures, supply chain shortages, and work disruptions to finish 2021 ranked <strong>#1 in December, #13 for the year, and Top 10% in the nation! </strong></p>\n
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          <h2 id="platinum-level-service-award">Platinum Level Service Award</h2>\n
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          \n
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          <figure class="wp-block-gallery has-nested-images columns-default is-cropped"><!-- wp:image {"id":3912,"sizeSlug":"large","linkDestination":"none"} -->\n
          <figure class="wp-block-image size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/08/2021-Platinum-Dealer-960x117.png" alt="" class="wp-image-3912"/></figure>\n
          <!-- /wp:image --></figure>\n
          <!-- /wp:gallery -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Out of the hundreds of Sharp copier dealers across the United States, only 75 earned this honor, and Stone's Office Equipment is proud to make that list. The program recognizes and rewards service organizations for exceeding performance benchmarks and implementing industry best practices. To make this list, we must show excellence in the following critical areas of service. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>The use of genuine Sharp parts and supplies</li><li>Commitment to ongoing training of technicains </li><li>Using remote diagnostic technology</li><li>Timely updating of call tracking tickets</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>These are just the minimum requirements to be considered; we then add our own procedures and processes to ensure our customers receive the best service in the markets we serve. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3 id="back-to-back">Back-to-Back</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>For the second year in a row, Sharp recognizes Stone's Office Equipment for earning Platinum Level Service.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"textColor":"black"} -->\n
          <h2 class="has-black-color has-text-color" id="enxmagazine-elite-dealer"><em>enx</em>Magazine Elite Dealer</h2>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:image {"align":"left","id":3999,"width":299,"height":266,"sizeSlug":"large","className":"is-style-default"} -->\n
          <div class="wp-block-image is-style-default"><figure class="alignleft size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/2021-Elite-Dealer-logo-003.jpg" alt="" class="wp-image-3999" width="299" height="266"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>It's always flattering to receive recognition from the industry you work in, and for the past <strong>8 years</strong>, <strong><em>enx</em>Magazine</strong>, the premier industry publication listed Stone's Office Equipment as an Elite Dealer. To qualify for this award, dealers must complete a wide-ranging bio on their company that includes:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Greatest Innovation</li><li>Community Service/Involvement </li><li>Processes unique to your dealership</li><li>Customer Satisfaction</li><li>Employee retention and satisfaction</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Just to name a few. This is a fun honor to receive because it's all-encompassing of our company and covers a complete snapshot of business, values, and community. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:image {"align":"right","id":4007,"width":378,"height":284,"sizeSlug":"full","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="alignright size-full is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/Sharp-Award-2021.jpg" alt="" class="wp-image-4007" width="378" height="284"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading -->\n
          <h2 id="sharp-2021-hyakuman-kai">Sharp 2021 Hyakuman Kai</h2>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Every year <strong>Sharp Electronics</strong> names the Top Copier Dealers ranked by their sales performance in recognition of outstanding sales achievement. Stone's Office has won this award every year since 2010. We're very proud to accept this award, especially during the past two years of a pandemic, which included businesses closing, working from home, and supply chain shortages like we haven't seen before. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading -->\n
          <h2 id="nothing-without-great-employees">Nothing without great employees</h2>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>All of these awards and accolades wouldn't be possible if we didn't have great people with compassion to solve the issues and answer our clients' concerns. For years, we have proven that you don't have to be the biggest company to offer the best service. If you focus on Customer First solutions and treating everyone fairly, you will achieve the goals you set out to reach.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3 id="let-stone-s-help-your-office-through-the-experience-we-ve-collected-since-1970-a-trusted-advisor-where-service-is-carved-in-stone">Let Stone's help your office through the experience we've collected since 1970! A trusted advisor where service is carved in stone.</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->
          """
        +post_date: "2022-02-09 19:03:34"
        +post_excerpt: ""
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        +post_title: "Being a Trusted Advisor"
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      1 => Timber\Post {#3186
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          <p class="has-text-align-center has-blue-color has-text-color" style="font-size:30px"><strong>Marking the ever-changing landscape of office technology in the workplace over the past 50 years</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
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          <figure class="wp-block-gallery columns-1 is-cropped"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2022/01/History-of-Stones-2-1-742x960.png" alt="" data-id="3988" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2022/01/History-of-Stones-2-1.png" data-link="https://www.stonesoffice.com/?attachment_id=3988" class="wp-image-3988"/></figure></li></ul></figure>\n
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        +post_date: "2022-01-24 19:49:52"
        +post_excerpt: ""
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        +post_title: "Fifty + Years of Service"
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      2 => Timber\Post {#3392
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        +ID: 3954
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        +post_content: """
          <!-- wp:html -->\n
          <table border="0" cellpadding="0" cellspacing="0" bgcolor="#ffffff" style="width:600px;border-top-style:;border-left-style:none;border-right-style:none;border-bottom-style:;border-top-color:;border-left-color:rgb(128, 128, 128);border-right-color:rgb(128, 128, 128);border-bottom-color:;border-top-width:;border-left-width:1px;border-right-width:1px;border-bottom-width:;" class="table600 list-item-content"><tbody><tr class="list-item-row"><td style="min-width:600px;box-sizing:content-box;"> <div style="[object Object]:;"> <img src="https://webtools.evolvedoffice.com/AdminImages/Merry_Christmas_2021.png" isbanner="true" alt="img" style="margin:0 auto;" class="themeimage img-full structure12Image"> </div></td></tr></tbody>\n
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          <table width="100%" cellpadding="0" align="left" data-bg="Main" style="text-align:center;Content-background-color:#142129;" class="gjsStructure Structure_13"><tbody><tr class="list-item-cell"><td align="left" border="3px" cellpadding="0" style="background-size:cover;background-position:center;"> <table border="0" cellpadding="0" cellspacing="0" bgcolor="#142129" style="width:600px;border-top-style:;border-left-style:none;border-right-style:none;border-bottom-style:;border-top-color:;border-left-color:rgb(128, 128, 128);border-right-color:rgb(128, 128, 128);border-bottom-color:;border-top-width:;border-left-width:1px;border-right-width:1px;border-bottom-width:;" class="table600 list-item-content"><tbody><tr><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr><tr class="list-item-row"><td data-editable="text" align="center" spellcheck="false" data-medium-editor-element="true" role="textbox" aria-multiline="true" data-medium-editor-editor-index="108" medium-editor-index="6ed0b1ca-2b07-a7af-234e-e9258ed542b1" data-placeholder="Type your text" data-gramm_id="b1b2f59b-41d9-69a4-ee21-2d4050e7ddf3" data-gramm="true" data-gramm_editor="true" style="min-width:600px;box-sizing:content-box;" class="medium-editor-element"> <div align="center" data-class="content" style="font-family:Arial;font-size:15px;font-weight:400;color:#000000;line-height:23px;padding-left:20px;padding-right:20px;"><div style="text-align:center;"><div><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><span style="line-height:23px;font-family:Arial;font-size:15px;"><span style="color:#eae3dc;"><span style="font-size:22px;"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span lang="EN-GB"><span style="font-family:&quot;Times New Roman&quot;,serif">The Stone's Office Equipment team would like to wish you and yours a very Merry Christmas and hope your festive season is full of love, peace, hope, and happiness.</span></span></span></span></span></span></span></p><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><br></p><p style="margin-bottom:.0001pt; margin:0in 0in 8pt"><span style="line-height:23px;font-family:Arial;font-size:15px;"><span style="color:#eae3dc;"><em><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Calibri,sans-serif"><span lang="EN-GB" style="font-size:12.0pt"><span style="font-family:&quot;Times New Roman&quot;,serif">In observance of Christmas, our office will be closed on December 24th.</span></span></span></span></span></em></span></span></p></div></div></div></td></tr><tr style="[object Object]:;"><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr><tr style="[object Object]:;"><td height="10" style="line-height:10px;min-width:600px;box-sizing:content-box;"></td></tr></tbody></table> </td></tr></tbody></table>\n
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        +post_date: "2021-12-22 15:56:00"
        +post_excerpt: ""
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        +post_status: "publish"
        +post_title: "Happy Holidays"
        +post_type: "post"
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      3 => Timber\Post {#2946
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        +post_author: "8"
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          <!-- wp:image {"align":"center","id":3867,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/05/Postal-Truck-960x640.jpg" alt="" class="wp-image-3867"/><figcaption>Sunday, May 23rd, 2021, the USPS will make changes to simplify the delivery of Priority Mail Express®</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>United States Postal Service Change</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The USPS® has filed notice with the Postal Regulatory Commission (PRC) for a service change to simplify the delivery time for Priority Mail Express®. This USPS® Service Change will take effect on <strong>Sunday, May 23, 2021</strong>.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Currently, Priority Mail Express® has the following three delivery time windows within the 1-2 business days service standards: 10:30 AM (in select locations, for an extra fee), Noon, and 3:00 PM.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The USPS® plans to combine all delivery time windows into one end-of-day guaranteed delivery time of 6:00 PM, regardless of package origin and destination.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>This new end-of-day guaranteed delivery time will cause no changes in the cost of Priority Mail Express® as a shipping option. The current cost for a Priority Mail Express® flat rate envelope starts at $26.35. Additional pricing and information can be found on the <a href="https://www.usps.com/ship/priority-mail-express.htm">USPS Website</a>.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>If you have any questions and need to speak with someone, please contact our mailing experts through the form below.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->
          """
        +post_date: "2021-05-19 18:10:30"
        +post_excerpt: ""
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        +post_title: "Changes In Mail Service"
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      4 => Timber\Post {#3185
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        +id: 3847
        +ID: 3847
        +post_author: "4"
        +post_content: """
          <!-- wp:heading {"textAlign":"center","level":3} -->\n
          <h3 class="has-text-align-center">The story of our life (and success over 50 years)</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:image {"id":3848,"width":682,"height":396,"sizeSlug":"large","linkDestination":"none"} -->\n
          <figure class="wp-block-image size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/03/Cheapest-960x558.jpg" alt="" class="wp-image-3848" width="682" height="396"/><figcaption>CHEAPEST is the word behind low quality</figcaption></figure>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>A recent visit to a potential new client</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>One of our account managers asked me if I would like to attend the closing appointment of a new client. He stated the customer wanted to meet someone with the management team at Stone's. After a year of COVID lockdowns, I'm chopping to get out of the office and meet people.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Upon arrival and safety precautions, we sat socially distanced in the conference room and began pleasantries about the pandemic and weather. Then the mood changed, and a file that resembled a phone book (if you remember those) was placed on the table in front of us. "This is all of the research from our quest to replace the copiers within our company." the owner told us. "I just want to let you know; we've decided to go with your company, BUT, you weren't the lowest price!"</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:quote {"align":"left"} -->\n
          <blockquote class="wp-block-quote has-text-align-left"><p><strong><span class="has-inline-color has-blue-color">"Your company wasn't the lowest price."</span></strong></p></blockquote>\n
          <!-- /wp:quote -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>My immediate thought popped out of my mouth before I could stop myself. "Good," I said. By good, I meant we don't want to be the lowest in town. We know what it takes to offer value and exceptional customer experiences, which come at a fair price. If we happen to be the lowest, ok; but, that seldom happens. Our goal as a trusted advisor is to make your life easier and business better by going above and beyond. I wish we could do this AND always be the lowest price. But, when I think of the lowest price, I usually associate it with the cheapest and cheap sounds like poor customer service or inferior quality—none of which we want to be connected to.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>The balance of price and value</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Sometimes we haven't secured an account and lost because we failed to prove the value we offer and what our price awards them. This is a mistake we work hard to correct because we truly believe we have a different story to tell and our philosophy and approach are unique. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list {"textColor":"black"} -->\n
          <ul class="has-black-color has-text-color"><li>People - answering the phone and knowing your account</li><li>People - knowledgable service technicians who understand that well serviced equipment keeps your office running</li><li>People - sales professionals who work every vertical market and share experiences to help you make the correct decision</li><li>Products - award-winning devices from top manufacturers </li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>I hope you can see the difference. We emphasis the importance of our people as the recipe that makes our company great. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>The decision was based on these factors</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Our newest family member client let me know why they chose our company, and the price wasn't the deciding factor. Here is what he said:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Your Account Executive earned our trust by making recommendations to save us money in other areas that none of your competitors made.</li><li>You offered us a unique proposal covering all of our print devices (MPS). </li><li>Your proposal stated you wanted to be a "Trusted Advisor," By suggesting process changes we could implement that had nothing to do with the equipment proposed, you earned our trust.</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>The decision wasn't based on these items</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Price</li><li>Equipment Brand of Manufacture</li><li>Size of our Business</li></ul>\n
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          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Experience the difference</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:block {"ref":2411} /-->
          """
        +post_date: "2021-04-12 08:55:00"
        +post_excerpt: ""
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        +post_status: "publish"
        +post_title: "You weren't the lowest price!"
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      5 => Timber\Post {#3223
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        +id: 3804
        +ID: 3804
        +post_author: "4"
        +post_content: """
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          <figure class="wp-block-gallery columns-1 is-cropped"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Sharp-Master-Tech-2-960x400.png" alt="" data-id="3809" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2021/02/Sharp-Master-Tech-2.png" data-link="https://www.stonesoffice.com/?attachment_id=3809" class="wp-image-3809"/></figure></li></ul></figure>\n
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          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Sharp Electronics Announces Master Tech Program</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Beginning around the last quarter of 2019, Sharp Electronics announced their Platinum Service Award rules and guidelines, which include multiple processes their dealers would need to accomplish and the use of technology within the dealership to improve efficiency servicing copier accounts.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Along with the Platinum Service Award, Sharp launched the Master Tech Award for every dealership wishing to compete. To enter the contest, a technician must score higher than an 85 to move to the next step. Only the techs with the highest score would be invited to the regional round. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Stone's Earns Platinum Service Award</h3>\n
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          \n
          <!-- wp:image {"align":"center","id":3242,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/07/Sharp_PlatinumLogo_Badge-1-960x594.jpg" alt="" class="wp-image-3242"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>As written in our blog in July 2020, Stone's Office Equipment was one of sixty to be selected for the Platinum Service Award of Sharp's North America operations. A distinguished accomplishment we are proud to have.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Three Service Techs Earn Master Tech Accreditations </h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>During the testing program, Stone's Office Equipment entered three technicians to compete, and all passed the entry testing, with one moving on the semi-finals in New Jersey. Hundreds of techs competed for this certification, and we're proud of our team representing Central Virginia so well.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:image {"align":"center","id":3808,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Top-Tech-2020-1.jpg" alt="" class="wp-image-3808"/><figcaption>The Masked Stone's Master Tech Winners</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:image {"align":"center","id":3807,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/master_technicans_image_lrg.jpg" alt="" class="wp-image-3807"/><figcaption>Regionals: One of Stone's Office Equipment techs Qualified for New Jersey</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>What Does This Mean To You?</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>When looking to buy something, the first thing I do is:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Look for reviews online and see what others are saying about their experiences. </li><li>If the product ever requires service, where is the service performed, and how well do they know it?</li><li>How reliable is the product?</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>You may do this too. We know you have many choices regarding technology for your office, and we want you to feel comfortable with your decision in Stone's. This is why we partner with the best manufacturers who win awards for their products and innovation. Then we follow that up with exceptional service by the best trained and competent technicians available. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>When your office is ready to replace your:</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Copiers, MFP, Printers</li><li>Conference Room Display or Digital Display Board</li><li>Mailing Equipment</li><li>Document Management Software  </li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Let's have a discussion on how to put our 50+ years of experience to work for you.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->
          """
        +post_date: "2021-03-18 18:22:40"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Sharpest Techs In The Field"
        +post_type: "post"
        +slug: "shapest-techs-in-the-field"
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        +"post_modified": "2021-04-09 18:51:23"
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      6 => Timber\Post {#3218
        +object_type: "post"
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        +id: 3814
        +ID: 3814
        +post_author: "4"
        +post_content: """
          <!-- wp:image {"align":"center","id":3816,"width":434,"height":294,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Customer_Service.jpg" alt="" class="wp-image-3816" width="434" height="294"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Have you ever placed a service call, only to be placed in an automated phone revolving door? Press this, press that, tell us what issue you are having. Only to hear, an operator will be with you soon, your wait time is 15 minutes. Soon is a relative term. In the course of a day, 15 minutes isn't going to kill you. If you are underwater, 15 minutes is a very long time.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Recently, our service department was working with a software provider on behalf of a mutual client. We were troubleshooting some connectivity reporting and not getting anywhere fast. We went online to enter a service request and immediately got a response (see below). Not what we expected, and definitely not anything close to the customer experience we try to provide.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:image {"align":"center","id":3818,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/ECI-Poor-Service.jpg" alt="" class="wp-image-3818"/><figcaption>Actual Email from Customer Support</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>What did this cost?</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The automated email was free, but the downtime was costly. We weren't able to resolve and clear the call until someone took the time to call us. Thankfully we have smart technicians who researched above and beyond to solve the issue without their assistance. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>For the customer, it means they are without their complete technology until someone could get the issue resolved. While automation is good for setting expectations, seldom does it help with resolution.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Look at this chart from a study in 2016 and what the effects of poor service are.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:image {"align":"center","id":3815,"sizeSlug":"large","linkDestination":"none"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/02/Poor-Customer-Service-2016.png" alt="" class="wp-image-3815"/><figcaption>Source: GetFiveStars.com</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>In Your Own Experience</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Think of your own business, even if you don't physically service something or a product. If your business requires interaction with customers or clients, you are in the service business. There will be times when having the correct answer doesn't happen immediately. How you communicate matters. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Going Above and Beyond</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph {"backgroundColor":"white","textColor":"black"} -->\n
          <p class="has-black-color has-white-background-color has-text-color has-background">With 50 plus years of experience, Stone's was built with a <em>Service First</em> approach. From 1970-1980, we never sold any products, only service. Since then, we've partner with great manufacturers and seen tremendous growth; however, none of this would be possible without exceptional service detail. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Here are some of the behind the scenes details:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Human Interaction (Our phones are answered live)</li><li>Cell Phone Dispatch to Techs - calls are routed to techs in the field.</li><li>Car Stock Inventory of high mortality parts</li><li>Help Desk - 25% of calls can be cleared over the phone, increasing customer uptime dramatically</li><li>Certified Training for Techs by the manufacturers</li><li>Customer Survey - every interaction with our clients auto sends a survey asking how we did. Allowing feedback for improvement.</li><li>Net Promoter Score® - Using a scale of 1-10 on whether we would be recommended to a friend or colleague</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Our mission is "to make your life easier and business better by going above and beyond to offer exceptional customer service." We want our clients to have an awesome customer experience every time.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>Check us out to see what others are saying:</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>Testimonial Page</strong> <a href="https://www.stonesoffice.com/category/testimonials/">Click Here</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>Google Reviews</strong> <a href="https://www.google.com/search?gs_ssp=eJzj4tZP1zcsSUlJKixKN2C0UjWosLBMMjQ0MTFKSzawsEyxsLQyqEixtDAwNzFJsbAwTjE3TTLwkiguyc9LVS9WyE9Ly0xOVUgtLM0syE3NKwEAcvgX0g&amp;q=stone%27s+office+equipment&amp;rlz=1C1CHBF_enUS745US745&amp;oq=&amp;aqs=chrome.0.46i39i175i199i362j35i39i362j46i39i175i199i362j35i39i362l2j46i39i199i291i362j35i39i362j69i59i450...7.1910352922j0j15&amp;sourceid=chrome&amp;ie=UTF-8#lrd=0x89b11442fc089d89:0xd980744d883d75b0,1,,,">Click Here</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>Net Promoter Score®</strong> <a href="https://www.stonesoffice.com/wp-content/uploads/2021/02/Annual_NPSBrochure_278_December_2020.pdf">Click Here</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Let's start a conversation and see the Stone's difference.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->
          """
        +post_date: "2021-02-24 20:31:02"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "What's The Cost of Poor Customer Service?"
        +post_type: "post"
        +slug: "whats-the-cost-of-poor-customer-service"
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      7 => Timber\Post {#3221
        +object_type: "post"
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        +id: 3744
        +ID: 3744
        +post_author: "4"
        +post_content: """
          <!-- wp:heading {"align":"center"} -->\n
          <h2 class="has-text-align-center">Pay Me Now, Receive it Never</h2>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:image {"align":"center","id":3745,"sizeSlug":"large"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2021/01/Pirate-960x679.jpg" alt="" class="wp-image-3745"/><figcaption>                                        Modern day pirates are real, and they have their sites set on your office equipment.</figcaption></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:quote -->\n
          <blockquote class="wp-block-quote"><p>I remember taking a call from a customer one afternoon. The voice on the other end sounded frantic as she asked if we ever buy back toners? It sparked my curiosity to ask for more information. She explained someone called her from "the copier company," and her toner would be discontinued, and she should buy now to protect her investment. What she got was a knockoff brand toner. As the story continued, she explained they shipped her 36 bottles of toner, and the invoice totaled $14,000. This toner's retail price is $129.00 per bottle, and she was charged three times retail. On a positive note, the toner pirates did ship for free. To add insult to this story, toner is included in her service agreement for no additional charge. </p></blockquote>\n
          <!-- /wp:quote -->\n
          \n
          <!-- wp:heading {"level":3,"textColor":"blue"} -->\n
          <h3 class="has-blue-color has-text-color">Panic calls for help after the fact.</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>While the number of calls from our clients questioning an invoice they received for toner or cartridges for their office copiers or printers is down, they still exist. The invoices look authentic; some include the buyer's name, email, and phone number. They usually include some discount for being a "valued customer" or "electronic payment" in advance. The problem is they're usually because of a fraudulent or under-handed scam. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>In some situations, like the one above, the toners can cost more than <strong>3x</strong> the toner's actual cost from the authorized dealer. And, the toners we've seen are always generic brands, or worse, a <a href="https://www.forbes.com/sites/sethporges/2019/06/10/inside-the-secretive-world-of-counterfeit-printer-ink-and-the-raids-used-to-fight-back/?sh=40a498045376">cheap knock-off counterfeit cartridge</a>. These counterfeits will leak and cause poor print quality. Not what you're looking for when your company's image is on the line.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>When we're alerted by a client of a possible toner scam, we always inform them, you aren't legally obligated to pay for goods and services you didn't order.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Let's walk through the process and how these professional thieves can dup even the best-trained office staff. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3,"textColor":"blue"} -->\n
          <h3 class="has-blue-color has-text-color">They are professionals!</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>It's important to understand this is how they make their money. The more professional the scammers are, the more successful they are at getting your money. Like every other business, some are poor, some good and some great. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Never underestimate a crook.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">They know what we all know...</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Copier and printer supplies need to be replenished routinely, which means there's plenty of bait in the ocean. In almost every case, scammers will gather information about your office equipment fleet under false pretenses by asking questions. Later using this information to create an invoice for products being shipped to your office.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">We have a "Gatekeeper" to prevent this from happening.</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We hear this one a lot, and that's great news. I'm sure it works for honest salespeople calling to peddle their services and goods. But, go back to the heading above: <strong>They are professionals!</strong> Toner Pirates usually call at the changing of the guards. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>They know to call at lunchtime, early morning, or late afternoon. </li><li>They'll use your automated voice messaging to get the names of people in your organization. </li><li>Or, use your website to place a name with the face.</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph {"textColor":"blue","fontSize":"medium"} -->\n
          <p class="has-blue-color has-text-color has-medium-font-size"><strong>Here is an example of what a call may sound like:</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Office</em></strong>: Good morning; thank you for calling Acme Law. This is Amy; how may I direct your call?</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Pirate</em></strong>: Hey, Amy. My name is Robbie, and I'm with your copier company. Who is in charge of purchasing the toner for your copier?</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Office</em></strong>: Mary Anderson handles our copiers and printers.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Pirate</em></strong>: Thanks; I'm just updating my contact information so we can serve you better. Have a great day.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">Easy, right? No threat in this call.</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The scammer never attempted to by-pass the gatekeeper. He's a professional. Everyone goes on their way, and Amy never gives it another thought. Except, Amy just gave Robbie (not his real name) all the information he needs.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color"><strong>Fast-forward One Week: Robbie calls at lunchtime.</strong></h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Office</em></strong>: Good afternoon; thank you for calling Acme Law. This is Sharon; how may I direct your call?</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Pirate</em></strong>: Hey Sharon. This is Robbie, and I'm with your copier company. Mary asked me to gather some information for a supply order we're shipping to you. She said you're out of a couple of things, and I want to make sure we have everything correct. Can you verify a couple of things for me? I usually talk with Amy, but it's nothing too difficult. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":5,"textColor":"blue"} -->\n
          <h5 class="has-blue-color has-text-color"><strong>MOMENT OF TRUTH: Will Sharon help or tell Robbie to call back?</strong></h5>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Office</em></strong>: Yeah, if it's not to difficult I can help. What do you need?</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong><em>Pirate</em></strong>: Can you verify the make and model of the copier for me? It's on the front of the machine.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>What follows next is a criminal act and a thing of beauty, all rolled in together. Acme will receive an invoice for toner, for the copier make and model they have, with the name of all the important players. It will usually be opened at the receptionist desk and forwarded to accounting to be paid for. It's that easy. THE END!</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">But wait, there's more!</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The Toner Pirates never shipped the toner! That's correct; I said the Pirates never shipped the toner. Sometimes they put terms on their invoice like, "<strong><em>Supplies are warehoused until delivery is requested</em></strong>." Meaning you have to call for them to ship you the toner. Do you want to hear something hilarious? Their number usually doesn't work.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">How to Identify a Pirate</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Often they seem to be your best friend but know very little about your account</li><li>They want to verify your equipment make and model</li><li>When asked questions, they seem vague about offering details</li><li>They usually refuse to give their number for you to call them back</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">How to Avoid Being Snared by the Toner Pirates</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Train your employees never to buy supplies from unsolicited callers.</li><li>Never give out the name of the person in charge of ordering. Get the callers' names and let them know you will forward it to the correct person within your office who handles that.</li><li>Assign one person to be in charge of ordering office toners for the copiers and printers</li><li>NEVER give out details about your office equipment. Your current vendor has that information and will never ask for it.</li><li>Never pay an invoice without verifying you received the product.</li><li>If you get a call from someone who seems pushy or is pressuring you, hang up. You control the outcome of the situation.  </li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:heading {"level":4,"textColor":"blue"} -->\n
          <h4 class="has-blue-color has-text-color">Managed Print Services Changes the Game</h4>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We always pull for the underdog in the movies, whether it's a skinny kid making the football team or the average looking guy winning the beautiful woman's heart. Your office can be empowered to bet these pirates at their own game when you have an <a href="https://www.stonesoffice.com/services/managed-print-services-mps/">MPS account </a>with Stone's. Our <a href="https://www.stonesoffice.com/copier-services-case-study-spotts-fain/">MPS clients </a>enjoy the benefits of a concierge service for their office equipment. From copiers to printers and display boards to video conferencing, our all-included service approach eliminates the need to shop for equipment or supplies. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Let us perform a free workflow analysis for your office today so you can take this burden off your table and focus on the work you're paid to do.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->
          """
        +post_date: "2021-02-01 20:07:40"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Toner Pirates"
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      8 => Timber\Post {#3239
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        +post_content: """
          <!-- wp:image {"id":3716,"width":474,"height":421,"sizeSlug":"large"} -->\n
          <figure class="wp-block-image size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/12/2020-Elite-Dealer-logo-960x853.jpg" alt="" class="wp-image-3716" width="474" height="421"/></figure>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>In the year where we learned so much</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We learned all about new, overly used terms, like:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Pivot</li><li>New Norm</li><li>Difficult Times</li><li>Uncertain Times</li><li>Trying Times</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We still wanted to offer excellent customer service while protecting our employees and customers. Trying times is an understatement, to say the least. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We also witnessed voices being raised to bring attention to social injustice while watching protests and demonstrations in Richmond, as with other cities around the nation.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Difficult Year Marked By Cancellations</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We began 2020, preparing for the celebration of our <strong><em>50th Anniversary</em></strong>. With one trade show under our belt and a few more to go, we were on our way for a year marked with lots of cool parties and customer interaction; however, March 12th changed everything. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Our <a href="https://www.stonesoffice.com/a-day-in-may-2019-stones-office-equipment-gives-back/">Day In May </a>is our main event to give back to the community while welcoming the Patriot Pack as they ride motorcycles from Arizona to Washington, DC. Each year we highlight local charities and recognize the great work they provide. Charities like:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>The Jillian Fund</li><li>Cameron K Gallagher Foundation</li><li>Henrico Fire Foundation</li><li>Virginia State Police Association </li><li>Henrico Police Foundation</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Had to be canceled because of COVID-19 and the restrictions on gatherings. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>What do we do now?</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Everything was moving at such a fast pace, and it was honestly hard to keep up. Sporting events planned and being played were canceled. St. Patrick's Day parades were called off, and businesses were closing or working from home if they could. Restaurants were forced to close. The look of fear from uncertainty was haunting. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>After we secured our employees and put safety measures in place, we began creating a series of How-To videos in our <a href="https://www.stonesoffice.com/category/learning-center/">Learning Center</a> (take a look), including our <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">How to Clean and Disinfect Your Office Equipment</a> video.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We worked with our manufactures to place advance orders of supplies and equipment, knowing the distribution chain may become strained so our customers could remain up and operating.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Our sales and service teams completed numerous online training classes and certification courses during slow periods.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Time to Pivot</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Then comes the pivot, something we've heard very little of before. Manufacturers offered masks and face coverings, gloves, cleaning supplies, and safety equipment like temperature tablet kiosks. We carefully moved toward the items we felt would help our clients, but we wanted to give back to our community.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Before COVID-19, I didn't know anything about masks or face coverings, but we learned and sold KN-95 masks to our clients at a steep discount and used the proceeds to give masks to long care providers for seniors and nursing homes. We also proved masks to first responders within our local community. Thousands of masks were sold, and thousands were donated.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Businesses started to look at reopening and wanted to make sure it was safe for their employees, so we partnered with one of the world's largest tech giants and brought to market the <a href="https://www.stonesoffice.com/covid-19-in-the-workplace-taking-employees-temperatures-at-work/">Temperature Tablet Kiosks</a>. This offering provided safe and non-intrusive temperature checks within seconds, without a person coming into contact to check temperatures. <a href="https://www.facebook.com/Stones-Office-Equipment-440975239340476/photos/pcb.2929307743840534/2929245537180088/">(See an example)</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Community</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>While Stone's Office Equipment is considered <em>essential </em>and allowed to remain open, many small and family businesses in our community were hurting because of restrictions and uncertainty when they would be allowed to get back to normal. Sadly, many restaurants and local establishments closed because of this pandemic. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Stone's, along with <a href="https://www.stonesoffice.com/brands/sharp/">Sharp</a>, created a plan called <a href="https://www.stonesoffice.com/stones-helps-local-restaurants/">Tech Deals for Local Meals</a>. Our plan is simple; purchase a new Sharp copier or digital display, and Stone's will give your office a $150 - $500 gift certificate to your favorite local eatery or the local food bank! </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>We gave more than $5,000 in gift cards and $2,000 to <a href="http://www.feedmore.org">Feed More</a> food bank during the promotion period. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>So What?</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Why does this Elite Dealer Award mean more this year than previous ones? Because it had less to do with our manufacturers' accomplishments, sales numbers, or bottom-line growth. This year, the award was about survival and helping your neighbor and community. The year 2020 was stressful, painful, fearful, heartbreaking, yet some beauty was found and celebrated. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Thank you for traveling with us on this journey.</p>\n
          <!-- /wp:paragraph -->
          """
        +post_date: "2021-01-18 18:55:55"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "ENX Magazine Elite Dealer  2020"
        +post_type: "post"
        +slug: "enx-magazine-elite-dealer-2020"
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        +"post_modified": "2021-01-18 18:55:56"
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      9 => Timber\Post {#3224
        +object_type: "post"
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        +id: 3637
        +ID: 3637
        +post_author: "8"
        +post_content: """
          <!-- wp:image {"align":"center","id":3641,"width":614,"height":294,"sizeSlug":"large"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large is-resized"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/11/Workplace-960x461.jpg" alt="" class="wp-image-3641" width="614" height="294"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:paragraph {"align":"center","fontSize":"medium"} -->\n
          <p class="has-text-align-center has-medium-font-size"><strong>Check out what the new model looks like</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The days of standing in line to make copies or scans are over. The new model sees offices "decentralizing" their office output devices to make it safer and more productive for employees. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:table -->\n
          <figure class="wp-block-table"><table><tbody><tr><td class="has-text-align-center" data-align="center"><strong>The Problem</strong></td><td class="has-text-align-center" data-align="center"><strong>The Solution</strong></td></tr><tr><td class="has-text-align-center" data-align="center">Communal Print Spaces                    </td><td class="has-text-align-center" data-align="center">Distributed Printing</td></tr><tr><td class="has-text-align-center" data-align="center">Human Activated Touch Screens    </td><td class="has-text-align-center" data-align="center">Interface Activated Touchless Screen</td></tr><tr><td class="has-text-align-center" data-align="center">Not Cleaner Friendly</td><td class="has-text-align-center" data-align="center">Cleaner Friendly</td></tr></tbody></table></figure>\n
          <!-- /wp:table -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>In the attached document, Lexmark describes the changes made to ensure maximum safety of workers in the office when printing, copying, and scanning.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:file {"id":3644,"href":"https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf"} -->\n
          <div class="wp-block-file"><a href="https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf">The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones</a><a href="https://www.stonesoffice.com/wp-content/uploads/2020/11/The-Future-of-Print-FLyer-Editable-PPT-Lexmark-and-Stones.pdf" class="wp-block-file__button" download>Download</a></div>\n
          <!-- /wp:file -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Whether your office has been working the entire time of the pandemic or is beginning to reopen, there are many options available to help businesses keep workers safe. If you would like to learn more about what's available, please contact our office.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Be sure to check out our <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">video</a> on how to safely <a href="https://www.stonesoffice.com/how-to-clean-and-disinfect-your-office-equipment/">clean and disinfect</a> your office equipment.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->
          """
        +post_date: "2020-12-16 08:06:00"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Is Your Office Safe?"
        +post_type: "post"
        +slug: "is-your-office-safe"
        #__type: null
        +"post_date_gmt": "2020-12-16 08:06:00"
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        +"post_modified": "2020-12-11 21:08:01"
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      10 => Timber\Post {#3238
        +object_type: "post"
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        #_next: []
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        #_css_class: null
        +id: 3677
        +ID: 3677
        +post_author: "8"
        +post_content: """
          <!-- wp:gallery {"ids":[3457,3456]} -->\n
          <figure class="wp-block-gallery columns-2 is-cropped"><ul class="blocks-gallery-grid"><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2020/08/Temp-Tablet-Red-rotated.jpg" alt="" data-id="3457" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2020/08/Temp-Tablet-Red-rotated.jpg" data-link="https://www.stonesoffice.com/safely-welcome-employees-and-visitors-to-your-office/temp-tablet-red/" class="wp-image-3457"/></figure></li><li class="blocks-gallery-item"><figure><img src="https://www.stonesoffice.com/wp-content/uploads/2020/08/Temp-Tablet-Green-rotated.jpg" alt="" data-id="3456" data-full-url="https://www.stonesoffice.com/wp-content/uploads/2020/08/Temp-Tablet-Green-rotated.jpg" data-link="https://www.stonesoffice.com/safely-welcome-employees-and-visitors-to-your-office/temp-tablet-green/" class="wp-image-3456"/></figure></li></ul></figure>\n
          <!-- /wp:gallery -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>What is the Emergency Infectious Disease Act?</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>In July 2020, the&nbsp;<a href="https://www.doli.virginia.gov/wp-content/uploads/2020/07/COVID-19-Emergency-Temporary-Standard-FOR-PUBLIC-DISTRIBUTION-FINAL-7.17.2020.pdf">Virginia Department of Labor and Industry</a>&nbsp;voted to implement strict work-place standards in response to the Coronavirus (COVID-19) outbreak. Part of the mandate requires “Preventive Measures.” It states, “<em>employers must establish and implement a system for self-assessment and screening for COVID-19 signs and symptoms and implement procedures that will prevent sick employees and other persons from infecting healthy employees.</em>“</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Important for employers to consider:</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:list -->\n
          <ul><li>Many individuals diagnosed with coronavirus do not have an elevated temperature. Thus, taking employees’ temperatures may not accurately identify employees who have or may have the virus.</li><li>The testing results are medical information about the employee, and the employer must comply with ADA confidentiality requirements concerning that information.</li><li>Employers who elect to take employees’ temperatures should do so on a nondiscriminatory basis – this may include an all-or-none approach or limiting testing only to those employees who are required to work in closer quarters or come in contact with clients or customers.</li><li>Employers should set a temperature threshold over which employees will not be allowed to enter the workplace. Based on other guidance from the Centers For Disease Control (“CDC”), a temperature over 100.4 degrees Fahrenheit is considered a “fever” and, therefore, maybe a reasonable standard for decision-making.</li><li>Employers should create a policy and practice for such testing, including the consequences for employees who have a high temperature, and communicate that policy to employees before the screening begins.</li><li>Employers should consider some temperature monitoring system at their facility's entrance<a href="https://youtu.be/rb_UNb1LR_U">, similar to these tablets</a>.</li></ul>\n
          <!-- /wp:list -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Helping Keep People Safe and Healthy</h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>With COVID-19 cases on the rise throughout the country, we expect to see the same percentage of increase in Virginia. We are also entering the most contagious time for the spread of the flu. Both <a href="https://www.cdc.gov/flu/symptoms/flu-vs-covid19.htm">COVID and the flu can have similar symptoms </a>and can be very serious to some people. Protection of your employee, guests, vendors, students can go a long way to helping keep people safe and healthy. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:heading {"level":3} -->\n
          <h3>Why is Body Temperature Measurement Kiosks Beneficial? </h3>\n
          <!-- /wp:heading -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>There are several benefits of Temperature Measurement Kiosks, in this article, we will outline these:</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>1. They are fast and accurate.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>When it comes to welcoming people to your organization, school, or place of worship, you want accurate readings, and you want them as fast as possible. This prevents people from standing in line longer than they need. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>2. They are safe to use.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Some places you visit have someone standing at the door to read your temperature with a handheld reader. This isn't the safest method to gather information because it puts the person collecting the temperature readings at risk because of the proximity. Kiosks are free-standing and used without close human contact to collect readings. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>3. They are  easy.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The last thing anyone needs during the stress of a pandemic is something to complicate or disrupt your workflow. The Temperature Kiosks are easy to set up and require little interaction. We installed several in a single church, and everything was set up and working within 15 minutes. </p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>4. It helps remind visitors to wear their face mask.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>Our lives are all about habits. We have been in the habit of getting out of the car and entering a business or building for years. Now we have to wear a mask, and sometimes we forget to bring it with us or place it on our faces. The Temperature Kiosks will politely remind everyone to wear a mask.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><strong>5. Cost effective.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p>The Temperature Kiosks cost is less than a cup of coffee a day, and when you figure the costs of an employee having to stop what they are doing and take someone's temperature, it pays for itself. Plus, even if COVID-19 has an effective vaccine, we still have the flu every year, and this is just another tool to help your office, business, school, or church stay safe.</p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:file {"id":3371,"href":"https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf"} -->\n
          <div class="wp-block-file"><a href="https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf">Temperature Kiosks Brochure</a><a href="https://www.stonesoffice.com/wp-content/uploads/2020/08/Brochure.pdf" class="wp-block-file__button" download>Download</a></div>\n
          <!-- /wp:file -->\n
          \n
          <!-- wp:paragraph {"style":{"typography":{"fontSize":18}}} -->\n
          <p style="font-size:18px"><strong><span style="text-decoration: underline;">Links to websites for reference:</span></strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.eeoc.gov/wysk/what-you-should-know-about-covid-19-and-ada-rehabilitation-act-and-other-eeo-laws">What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.doli.virginia.gov/wp-content/uploads/2020/07/COVID-19-Emergency-Temporary-Standard-FOR-PUBLIC-DISTRIBUTION-FINAL-7.17.2020.pdf">Virginia Emergency Temporary Standard Infectious Disease Prevention §16VAC25-220 </a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.youtube.com/watch?v=B0f_8BVTqGg">Safely Cleaning and Disinfecting Commonly Touched Devices</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.youtube.com/watch?v=rb_UNb1LR_U&amp;feature=youtu.be">Temperature Kiosks Demo Video</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.cdc.gov/flu/symptoms/flu-vs-covid19.htm">Similarities and Differences between Flu and COVID-19​</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.cdc.gov/coronavirus/2019-ncov/community/schools-childcare/clean-disinfect-hygiene.html">Cleaning, Disinfection, and Hand Hygiene in Schools – a Toolkit for School Administrators</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.cdc.gov/coronavirus/2019-ncov/community/disinfecting-building-facility.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fprepare%2Fdisinfecting-building-facility.html">Cleaning and Disinfecting Your Facility</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.stonesoffice.com/use-technology-to-make-your-office-safe/">Use Technology To Make Your Office Safe</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.stonesoffice.com/safely-welcome-employees-and-visitors-to-your-office/">Safely Welcome Employees and Visitors to Your Office</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph -->\n
          <p><a href="https://www.stonesoffice.com/covid-19-in-the-workplace-taking-employees-temperatures-at-work/">COVID-19 in the Workplace: Taking Employees’ Temperatures At Work</a></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:paragraph {"fontSize":"medium"} -->\n
          <p class="has-medium-font-size"><strong>Let us know the best way to reach you for more information:</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:block {"ref":2411} /-->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->
          """
        +post_date: "2020-12-02 19:55:09"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "COVID-19: Virginia Emergency Infectious Disease Act"
        +post_type: "post"
        +slug: "covid-19-virginia-emergency-infectious-disease-act"
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      11 => Timber\Post {#3237
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        +id: 3708
        +ID: 3708
        +post_author: "4"
        +post_content: """
          <!-- wp:paragraph {"style":{"typography":{"fontSize":18}}} -->\n
          <p style="font-size:18px"><strong>COVID-19, working from home, holiday meals, all of these add up to less movement and more pounds. But how can we combat this loss of movement? Here are a few quick and simple movement ideas for exercising at work.</strong></p>\n
          <!-- /wp:paragraph -->\n
          \n
          <!-- wp:image {"align":"center","id":3709,"sizeSlug":"large"} -->\n
          <div class="wp-block-image"><figure class="aligncenter size-large"><img src="https://www.stonesoffice.com/wp-content/uploads/2020/12/Health-960x720.jpg" alt="" class="wp-image-3709"/></figure></div>\n
          <!-- /wp:image -->\n
          \n
          <!-- wp:html -->\n
          <script src="https://venngage.net/js/embed/v1/embed.js" data-vg-id="ilpmi187K8" data-title="Exercise At Work Infographic" data-w="816" data-h="2450" data-multipage="true"></script>\n
          <!-- /wp:html -->\n
          \n
          <!-- wp:paragraph -->\n
          <p></p>\n
          <!-- /wp:paragraph -->
          """
        +post_date: "2020-12-01 17:05:11"
        +post_excerpt: ""
        +post_parent: 0
        +post_status: "publish"
        +post_title: "Add Some Exercise To Your Workday"
        +post_type: "post"
        +slug: "add-some-exercise-to-your-workday"
        #__type: null
        +"post_date_gmt": "2020-12-01 17:05:11"
        +"comment_status": "closed"
        +"ping_status": "closed"
        +"post_password": ""
        +"post_name": "add-some-exercise-to-your-workday"
        +"to_ping": ""
        +"pinged": ""
        +"post_modified": "2020-12-01 17:05:12"
        +"post_modified_gmt": "2020-12-01 17:05:12"
        +"post_content_filtered": ""
        +"guid": "https://www.stonesoffice.com/?p=3708"
        +"menu_order": 0
        +"post_mime_type": ""
        +"filter": "raw"
        +"status": "publish"
      }
    ]
    wp_query: WP_Query {#1087}
    found_posts: 76
    pagination: Timber\Pagination {#3394}
    factory: Timber\Factory\PostFactory {#3217}
    iterator: Timber\PostsIterator {#3233
      -storage: Timber\PostQuery {#2764}
      flag::STD_PROP_LIST: true
      flag::ARRAY_AS_PROPS: false
    }
    flag::STD_PROP_LIST: false
    flag::ARRAY_AS_PROPS: false
    iteratorClass: "Timber\PostsIterator"
  }
  "term_page" => Timber\Term {#2829
    +object_type: "term"
    +_children: null
    +name: "News"
    +taxonomy: "category"
    +id: 4
    +ID: 4
    +"term_id": 4
    +"slug": "news"
    +"term_group": 0
    +"term_taxonomy_id": 4
    +"parent": 0
    +"count": 76
    +"filter": "raw"
  }
]