Stone’s office equipment Partners With Ashland Theatre

Stone’s office equipment Partners With Ashland Theatre

Stone’s Office Equipment is proud to be associated with the Ashland Theatre Restoration Project and the Official Office Equipment provider for their Center of the Universe office. Thanks to generous State, Town, corporate, foundation and individual support, Ashland Theatre is close to its capital campaign goal. Because of this generosity, Ashland Theatre will soon open its doors with expanded stage and lobby, new seating with cupholders, VIP box seats, state of the art surround sound and digital projection, gourmet concessions and more! Movies, music, comedy, live performances.

When we learned of the restoration project, we couldn’t wait to become a part of it. As children, my sister and I attended movies regularly at the Ashland Movie Theatre; it was a family experience we treasure still today. So, we made the decision to not only contribute financially, but partner with them by providing office technology to include; copy, print and document management. We are excited for the opening and look forward to seeing this nearly 80-year-old treasure shine again!Sam Stone, President

 

If you would like more information about this topic, please contact Sam Stone at 804-288-9000 or email at sstone@stonesoffice.com.

To learn more about the Ashland Theatre Restoration Project, visit their website at ashlandtheatre.org or contact Douglas Love at douglas@ashlandtheatre.org

Richmond Times-Dispatch: Stone’s Office Equipment stays abreast with the latest technologies

We were thrilled to read this piece on Stone’s Office Equipment in The Richmond Times-Dispatch on September 30th. The piece quotes Rich Reinecke of the Fahrenheit Group and Edward Barnes of the Barnes & Diehl law firm. We thank them both for their kind words! You can hear more from them on our testimonials page.

The company initially only repaired typewriters. “When the first typewriter lines became available we started selling the Silver Reed line,” said Sam Stone, who took over leadership of the company when his father retired in 2001. “We were one of the top dealers in the U.S.”

The company began selling copiers in the early 1990s. It picked up the Sharp line in 2000 and has been a Sharp dealer ever since.

“For being a small, local business we are recognized annually by people in our industry as one of the top dealers in the nation,” Stone said.

Read the full article:
Trade Names: Stone’s Office Equipment stays abreast with the latest technologies

Two Nominations That Display Our Commitment To Customers

Stone’s Office Equipment has recently been nominated for two awards that verify our commitment to excellence in everything we do.

First up is Lawyers Weekly, which, according to their reader rankings, has nominated Stone’s as a leader in Document Management Solutions. We’re honored and thankful for the votes which generated this nomination. We have been focused on helping law firms grow, modernize, and maintain healthy document management practices for many years now. We look forward to the continued evolution of document management needs for law firms.

 

The second nomination Stone’s has received recently is from the Richmond Retail Merchant’s Association.  The Distinguished Retailer of the Year award is a prominent award given only to the best of the best. We’re truly honored for the nomination which places Stone’s Office Equipment up with many other best-in-class local businesses.

 

 

How to Know You’re Getting the Best Customer Service

Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest.

What Exactly is an NPS?

An NPS, or Net Promoter Score, is a loyalty metric that ranges on a scale from -100 to 100 and measures how likely a customer is to recommend that company’s product or service to someone else. Most companies in North America have an NPS of about 10 which is fairly middle of the line. What’s interesting, and perhaps unknown, to most consumers is that the most well known companies don’t always have perfect scores. Here’s a few 2016 NPS scores from companies we’ve all heard of:

Nordstrom – 79
Costco – 75
Apple – 60


What is Stone’s NPS Score and Why?

NPSBrochure_278_May_2017-1

Our May 2017 NPS Score

As we mentioned, customer service is our biggest priority at Stone’s Office Equipment and it’s because of that attention to our customer’s well being that as recently as May of 2017 we have achieved a Net Promoter Score of 93.3!

This isn’t just a fluke, we survey our customers anytime we fill and order, ship a product, or make a service call to make sure that we’re getting regular feedback on their satisfaction and able to constantly improve the way that we do business. It’s our customers that make us who we are and we make a great effort to listen to what you love and especially your concerns so that we can solve your problems and continue to delight the people who choose Stone’s Office Equipment.

If you have a need for better document management or office equipment and want to see what customer service with a 93.3 NPS score feels like then contact us and begin optimizing your office performance.

5 Years Strong – Sharp Hyakuman Kai Award

Once again, for the fifth consecutive year, Stone’s Office Equipment in Richmond, VA has earned The Sharp Hyakuman Kai award. This award is given only to dealers that make outstanding achievements and who make major contributions to the success of Sharp Imaging and Information Company.

Stone’s Office Equipment has been advocate of Sharp products for many years due to their quality, reliability, and efficiency. Sharp products simply make sense for a lot of different businesses – from high volume offices, to the smallest businesses. Sharp has a full-featured product line with price points and capacity to match any budget.

We’ve written previously about what The Sharp Hyakuman Kai award means for you (our customers). We’re proud to represent Sharp office products in the central Virginia region.

If you have questions about which Sharp office machines are best for your business, don’t hesitate to contact us.

2017 HK Award

image (left-to-right): Erik Blackman, Sharp District Sales Manager, Sam Stone, Mike Berry, VP Service

 

Stone’s Office Equipment Earns Respected Technology Industry Credential

For Immediate Release


Stone’s Office Equipment Earns Respected Technology Industry Credential

CompTIA Managed Print Services Trustmark™ signifies commitment to industry best practices, high level of customer service

 

Richmond, Virginia / April 11, 2017 – Stone’s Office Equipment, a leader in office technology sales and service solutions, announced today it has received the CompTIA Managed Print Trustmark™, a respected industry credential that signifies its adherence to best practices for technology service delivery and customer interaction.

“Earning this credential identifies Stone’s Office Equipment as a business that meets or exceeds the best business practices the IT industry has to offer,” said Nancy Hammervik, senior vice president, industry relations, CompTIA.

how to spend less On Parts RepairThe Trustmark was developed by CompTIA, the non-profit association for the information technology industry, in collaboration with industry experts and leaders, to identify businesses that have made a commitment to the highest levels of integrity and sustained quality service. The Trustmark is designed specifically for technology businesses offering on-premise print services via a managed services business model.

“We are proud of our association with CompTIA and honored to be part of the very few who hold the Trustmark for Managed Print Services. This signifies we are doing it right; from the processes to the policies, we monitor each step to ensure our clients have exceptional customer service.” said Sam Stone, President, Stone’s Office Equipment. https://www.comptia.org/standards/trustmark-directory/stone’s-office-equipment#

To earn the CompTIA Managed Print Trustmark, Stone’s Office Equipment was evaluated on the internal practices and procedures they use to run their business and the external activities and operations they engage in with customers and prospects.

Visit CompTIA Managed Print Trustmark to learn more.

 

About Stone’s Office Equipment
Stone’s Office Equipment, founded in 1970, is a provider of Sharp, Xerox, Lexmark and HP print devices. With offices in Richmond and Fredericksburg, we cover all of central Virginia. Stone’s specializes in assisting customers with unreliable, inefficient or obsolete office print technology through extensive fact finding processes to match the correct product to the clients’ needs.

 

About CompTIA

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. Visit http://www.comptia.org/home.aspx or follow CompTIA at http://www.facebook.com/CompTIA and twitter.com/comptia.

 

 

Contacts:

Sam Stone

President

Stone’s Office Equipment

804-288-9000

www.stonesoffice.com

 

 

Steven Ostrowski

Director, Corporate Communications

CompTIA

630-678-8468

sostrowski@comptia.org

 

 

BLI “Highly Recommends” Sharp Color Advanced and Essentials Series Document Systems

MX-4070_overviewIn today’s world, ratings and recommendations carry a lot of weight when considering new products. That’s why the ratings from Buyers Laboratory LLC (BLI), a worldwide leading independent evaluator of document imaging products, mean a lot when they are announced.

A “Highly Recommended” rating is the highest mark a product can receive from BLI, and that is exactly what Sharp received for all ten of its Advanced and Essentials color workgroup document systems.

About The Highly Rated Advanced And Essentials Series

Launched almost exactly one year ago, the color Advanced and Essentials Series workgroup document systems have made a major impression in the document imaging products and solutions industry.

In December 2015, the launch of Sharp’s first six models received a standing ovation for their single-engine platform, easy-to-use common interface and common toner supplies across the line. This was closely followed by four more models in June 2016, taking the series from output speeds of 30 to 60 ppm within a matter of months.

“The Sharp Advanced and Essentials Series Color Workgroup Document Systems easily earned the “Highly Recommended” rating after rigorous testing. The models, designed to meet the needs of any mid- to large-size workgroup, proved that they offer the ease of operability, output quality and flexibility business users need.”

-George Mikolay, Senior Editor at BLI

Sharp Says: Systems Designed With Users In Mind

The color Advanced Series and color Essentials Series document systems are designed with users in mind, enabling them to easily setup and execute workflow tasks. Both series are equipped with Sharp’s next generation touchscreen display, offering an intuitive graphical interface with Easy Copy and Easy Scan screens, as well as quick access to on-board operation guides.

Both model series also support popular mobile technologies. Multi-layered security features help ensure intellectual property and personal information is protected throughout the life of the device.

Click here to read the full press release from Sharp

The Sharp Advanced Series Workgroup Document Systems

The Advanced Series models offer speeds between 30 ppm and 60 ppm and are packed with easy-to-use, innovative features to help businesses manage their workflow more efficiently.

These models also offer many productivity enhancements, such as high-speed scanning up to 200 images per minute and a walk-up motion sensor that brings the machine to ready condition within 10 seconds.

The color Advanced Series is designed with users in mind, enabling them to easily set up and execute their workflow tasks. These models are equipped with Sharp’s next-generation touchscreen display, offering businesses an intuitive graphical interface with Easy Copy and Easy Scan screens, as well as quick access to an integrated on-board operation guide. The color Advanced Series leverages the latest version of Sharp OSA® technology for easy integration with network applications and cloud services, as well as advanced capabilities to help businesses better manage their workflow.

These models also come equipped with Sharp’s multi-layered security features, which can help ensure the customer’s intellectual property and personal information is protected from the first day of operation to the time of trade-in.

The color Advanced Series includes the following models:

  • MX-3070N
  • MX-3570N
  • MX-4070N
  • MX-5070N
  • MX-6070N

Contact us to learn how these systems can benefit your workplace.

The Sharp Essentials Series Workgroup Document Systems

Built on the same engine platform as the color Advanced Series, the color Essentials Series document systems are designed for cost conscious customers, offering full multifunction capability at a strong value. These systems offer out-of-box copying, network printing and network scanning at speeds between 30 ppm and 60 ppm.

This new family of color MFP products has been designed to help businesses streamline their office workflow while providing an intuitive user experience, flexible integration and enhanced productivity.

The color Essentials Series includes the following models:

  • MX-3050N
  • MX-3550N
  • MX-4050N
  • MX-5050N
  • MX-6050N

Contact us to learn how these systems can benefit your workplace.

Why “Highly Recommended” Translates To Highly Successful

Leveraging document imaging products that are easy to use, efficient and reliable is a key component for a highly-functional office; one that not only supports your work but enhances it. The color Advanced Series and color Essentials Series document systems do just that and they have been recognized for doing so. If you want to enhance your productivity and quality of work, we “highly recommend” considering Sharp’s color Advanced Series and color Essentials Series.

Contact us today to learn more about these and other office solutions options.

Why Stone’s Was Named “Elite Dealer” Two Years In A Row (2015, 2016)

enx-2016-elite-dealer-logoENX Magazine is a national publication for the office technology and document imaging industries. They were founded in 1994 and today they deliver roughly 30,000 print magazines per month and around 12,000 weekly emails to their subscribers.

As an authority in the industry, ENX Magazine celebrates companies that are excelling at business innovation and as leaders in their communities. In 2015, we were one of only 14 companies under $5 million awarded the Elite Dealer title. You can read the reasons we were awarded this title last year by scrolling down to the bottom of this article.

In 2016, we were once again recognized as an Elite Dealer – this time for the $5 million to $10 million level. Some of the most notable accomplishments that factored into this award include working with CEO Juice, BEI Services and Compass to improve internal processes and, as a result, boost customer experience provided by those companies.

Why ENX Magazine considered Stone’s an Elite Dealer for 2016

stones_enx_2016_elite_dealerOur customer-centric approach (again). In 2015, we were recognized for our customer-first approach and that remained a part of the consideration for 2016. Our company’s success is anchored by our dedication to our customers. We have maintained this by fine-tuning our own internal processes and taking steps to gather customer feedback and measure customer satisfaction.

Our community involvement. At Stone’s, we care a great deal about our customers and employees, but we also want to make sure we’re involved in the community around us. To do so, we have sponsored The Jillian Fund and the Trooper Dermyer Fund and we donate refurbished equipment to churches and other civic organizations.

Our recognition from other industry partners. ENX Magazine considered our awards from other partners in the industry when considering us as an Elite Dealer. Our awards include the following:

  • Lexmark Outstanding Sales Award
  • Xerox Platinum Award Of Excellence
  • Sharp’s Hyakuman Kai Outstanding Sales Award
  • Sharp’s Hyakuman Kai Platinum Service Award

Our success in a new vertical. Although we have been in the industry since 1970, we are always looking for ways to grow and help more people. In 2016, we were able to partner with multiple companies in the legal services vertical. We worked with these companies to establish managed print services and improve internal processes. This work has added to our experience and ability to help companies across different verticals.

Why ENX Magazine awarded Stone’s in 2015

We made a major software update. OMD is an industry-specific business management software that was designed to meet a wide range of needs for companies in the office equipment industry. Although OMD is still an accepted software, there are newer software companies that provide a more streamlined and robust system.

That’s where ECi’s e-automate solution comes into play. The e-automate system provides an innovative and flexible approach for office equipment distributors. This was a major overhaul for us, as we’ve been operating with OMD for more than 10 years. It took a lot of effort for training and implementation to get up to speed with the new system without causing any hiccups for our clients. As ENX Magazine noted, the transition ended up having an additional impact as a team-building experience for our company.

Our customer-centric approach. We pride ourselves in maintaining a strong focus on our customers. We go as far as grading each interaction with customers and then asking if they a positive or negative experience, and why. Luckily for us, nearly everyone has positive feedback! Everything we do is centered around the customer experience; each exchange with our customers has the potential of being a WOW moment – we just need to make it happen.

Our employee knowledge and experience. Many companies try to micromanage their employees. That eventually creates bad relationships between management and employees and leads to poor experiences for customers. Instead, we believe in our employees’ abilities to make decisions in the field and keep our customers happy. This trust creates a better work environment for us at Stone’s and helps us do an excellent job for the customer.

In fact, our employees are so happy with the way we operate that they don’t want to leave. Our average employee has been with our company for about 15 years! Employees appreciate the trust we put in them and, with a family-run business since 1970, we have cultivated a very tight-knit company that trickles down from management, to employees and to our customers.

Our MPS services are growing

The office equipment industry has changed a lot over the 45 years we’ve been in business. To keep our business healthy and our customers happy, we learned early on that adapting to changes in the industry would be a key part of our success.

Managed print services (MPS) have become one of our most important and most valuable services offered. Gone are the days when a company bought equipment and that was the end of the relationship.

Today, we’re able to save businesses significant amounts of money by helping to improve printing processes, decreasing supply costs, and more through MPS. Didn’t know we offered this? Find out more information here.

The ENX Magazine Elite Dealer awards were presented to us for our work in 2015 and 2016. We work hard to keep our customers happy and have been doing so for over 45 years. To learn more about Stones Office Equipment and how we can help you operate more efficiently, contact us at 804-288-9000.

Best-in-Class Customer Service

Best-in-Class Customer Service

Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are.

Here at Stone’s Office Equipment we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system www.netpromoter.com

The average N. American company has a Net Promoter Score® of 10.

Some well-loved companies reach scores into the 70s and 80s.

What is the Net Promoter Score (NPS)?NPS Score

The Net Promoter Score (NPS)®, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business. Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.

How Stones Has Scored in 2016

We take customer satisfaction seriously. Each month, our customers are surveyed. Doing so not only allows us to keep a pulse on our clients, it also give our customers frequent opportunity to voice concerns or to let us know how we can do better. When we get feedback, our staff responds swiftly to ensure complete satisfaction.

In 2016, using survey data through the month of June, Stones Office Equipment has received a score of 98.3 – much higher than some of the most revered brands, including USAA, Southwest, Amazon, and Apple.
For more detail, download our June 2016 NPS scorecard.

SOE Honors Trooper Dermyer

Trooper Dermyer

“Helping officers and families when they need it most”

 

Here at Stone’s Office Equipment, we couldn’t agree more with this statement. This past Memorial Day Weekend, we were humbled to donate to the VSPA Emergency Relief Fund in honor of Trooper Dermyer.

 

Bikers for bearsElephant Animals

SOE donates stuffed elephants from the Jillian Fund (her favorite) to the VSPA

 

The Virginia State Police Association general fund helps the Association operate.This fund provides Trooper Teddy Bears for Troopers to distribute to children at accident scenes, scholarships to members’ children, lobbying efforts which are directed towards creating a safer environment for our citizens, funding for our war on drugs and alcohol in our schools, and more.

 

TrooperCheck

 

Additionally, contributions to this fund help the Association provide emergency relief to members of the Department of State Police and other law enforcement officers and their families who experience a personal crisis and have nowhere else to turn.

 

Thank you again for your service and sacrifice, Trooper Dermyer!

 

Memorial Day Weekend Kick-Off Video

 

 

Visit our website, or contact Stones Office Equipment at 804-288-9000.