2018 Net Promoter Scores are in… and Stone’s is Way Up There!

2018 Net Promoter Scores are in… and Stone’s is Way Up There!

We’ve written about Net Promoter Scores before. A Net Promoter Score is essentially a measure of customer satisfaction. We’re in the technology business, but we are first and foremost a customer-oriented company. Happy customers are what has made us a success and what continues to motivate us to do better. So, yes, you could say that we pay a lot of attention to our Net Promoter Scores.

We generally score very well, but in 2018, we surprised even ourselves!!

It’s a 100 point scale.

  • The average North American (US and Canada) company scores about a 30.
  • Well-liked companies usually score in the 70s or 80s
  • Costco scored a 75, for instance and Nordstrom is at 79

Our score this year was 97.83!

#8 in North America for our whole industry!

 

Read more about Net Promotor Scores.

See our 2018 Net Promoter Report