Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest.
What Exactly is an NPS?
An NPS, or Net Promoter Score, is a loyalty metric that ranges on a scale from -100 to 100 and measures how likely a customer is to recommend that company’s product or service to someone else. Most companies in North America have an NPS of about 10 which is fairly middle of the line. What’s interesting, and perhaps unknown, to most consumers is that the most well known companies don’t always have perfect scores. Here’s a few 2016 NPS scores from companies we’ve all heard of:
Nordstrom – 79
Costco – 75
Apple – 60
What is Stone’s NPS Score and Why?
As we mentioned, customer service is our biggest priority at Stone’s Office Equipment and it’s because of that attention to our customer’s well being that as recently as May of 2017 we have achieved a Net Promoter Score of 93.3!
This isn’t just a fluke, we survey our customers anytime we fill and order, ship a product, or make a service call to make sure that we’re getting regular feedback on their satisfaction and able to constantly improve the way that we do business. It’s our customers that make us who we are and we make a great effort to listen to what you love and especially your concerns so that we can solve your problems and continue to delight the people who choose Stone’s Office Equipment.
If you have a need for better document management or office equipment and want to see what customer service with a 93.3 NPS score feels like then contact us and begin optimizing your office performance.