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We were thrilled to read this piece on Stone’s Office Equipment in The Richmond Times-Dispatch on September 30th. The piece quotes Rich Reinecke of the Fahrenheit Group and Edward Barnes of the Barnes & Diehl law firm. We thank them both for their kind words! You can hear more from them on our testimonials page.

The company initially only repaired typewriters. “When the first typewriter lines became available we started selling the Silver Reed line,” said Sam Stone, who took over leadership of the company when his father retired in 2001. “We were one of the top dealers in the U.S.”

The company began selling copiers in the early 1990s. It picked up the Sharp line in 2000 and has been a Sharp dealer ever since.

“For being a small, local business we are recognized annually by people in our industry as one of the top dealers in the nation,” Stone said.

Read the full article:
Trade Names: Stone’s Office Equipment stays abreast with the latest technologies

Gretchen Hemmer of the Richmond Ballet reviews their great experiences with Stone’s Office Equipment of Richmond, VA.

Hear from Katie Deaner of Setliff Law about why their law firm trusts Stone’s Office Equipment as their office equipment supplier in Richmond Va.

James River Air Conditioning is a valued customer of Stone’s Office Equipment. Hear their story about their partnership with this great family-owned Richmond Va office equipment supplier.

Sally Raderer of Good Run Research & Recreation describes their experiences with Stone’s Office Equipment, a local, family-owned supplier.

Stone’s Office Equipment has been named a 2018 Difference Maker by ENX Magazine.

Rooted in customer service, the Stone’s company culture is what sets us apart from others in our industry.

Our team is given the autonomy to make decisions in the best interest of the client, which provides valuable freedom, flexibility, and a sense of pride in the work. This, in turn, creates an exceptional experience for customers.

Customers also value our family values and community contributions.

Our company is an active participant in the community, and we routinely donate time, money, and in-kind for a variety of service organizations. Read more about our community involvement here.

For more information about The Difference Makers, check out the full article at enxmag.com.

Stone’s Office Equipment will host The Ride of Patriots in Richmond on May 25, 2018 as they ride across the country in a route towards Washington, DC.

During the event from 9am-11am on May 25, Stone’s will also honor local heroes and showcase local charitable organizations including the Henrico Police Foundation, Henrico Fire Foundation.

For a full list of organizations that Stone’s Office Equipment supports through the year, visit our community involvement page.

image: WTVR CBS6 on Youtube

Watch Highlights From Our 2018 Day In May Event

When we were asked if we wanted to put a team together to help Strike Out Cancer by the American Cancer Society, the answer was YES! Cancer sucks! We all know someone who has been affected by this disease and how it impacts their lives and their families and anything we could do to support such a great cause we wanted to be part of it. I will be the first to admit we aren’t professional bowlers; however, it didn’t stop us from having a great time.

Stone’s Office Equipment has recently been nominated for two awards that verify our commitment to excellence in everything we do.

First up is Lawyers Weekly, which, according to their reader rankings, has nominated Stone’s as a leader in Document Management Solutions. We’re honored and thankful for the votes which generated this nomination. We have been focused on helping law firms grow, modernize, and maintain healthy document management practices for many years now. We look forward to the continued evolution of document management needs for law firms.

 

The second nomination Stone’s has received recently is from the Richmond Retail Merchant’s Association.  The Distinguished Retailer of the Year award is a prominent award given only to the best of the best. We’re truly honored for the nomination which places Stone’s Office Equipment up with many other best-in-class local businesses.

 

 

Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest.

What Exactly is an NPS?

An NPS, or Net Promoter Score, is a loyalty metric that ranges on a scale from -100 to 100 and measures how likely a customer is to recommend that company’s product or service to someone else. Most companies in North America have an NPS of about 10 which is fairly middle of the line. What’s interesting, and perhaps unknown, to most consumers is that the most well known companies don’t always have perfect scores. Here’s a few 2016 NPS scores from companies we’ve all heard of:

Nordstrom – 79
Costco – 75
Apple – 60


What is Stone’s NPS Score and Why?

NPSBrochure_278_May_2017-1

Our May 2017 NPS Score

As we mentioned, customer service is our biggest priority at Stone’s Office Equipment and it’s because of that attention to our customer’s well being that as recently as May of 2017 we have achieved a Net Promoter Score of 93.3!

This isn’t just a fluke, we survey our customers anytime we fill and order, ship a product, or make a service call to make sure that we’re getting regular feedback on their satisfaction and able to constantly improve the way that we do business. It’s our customers that make us who we are and we make a great effort to listen to what you love and especially your concerns so that we can solve your problems and continue to delight the people who choose Stone’s Office Equipment.

If you have a need for better document management or office equipment and want to see what customer service with a 93.3 NPS score feels like then contact us and begin optimizing your office performance.