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James River Air Conditioning is a valued customer of Stone’s Office Equipment. Hear their story about their partnership with this great family-owned Richmond Va office equipment supplier.

Sally Raderer of Good Run Research & Recreation describes their experiences with Stone’s Office Equipment, a local, family-owned supplier.

Stone’s Office Equipment has been named a 2018 Difference Maker by ENX Magazine.

Rooted in customer service, the Stone’s company culture is what sets us apart from others in our industry.

Our team is given the autonomy to make decisions in the best interest of the client, which provides valuable freedom, flexibility, and a sense of pride in the work. This, in turn, creates an exceptional experience for customers.

Customers also value our family values and community contributions.

Our company is an active participant in the community, and we routinely donate time, money, and in-kind for a variety of service organizations. Read more about our community involvement here.

For more information about The Difference Makers, check out the full article at enxmag.com.

Stone’s Office Equipment will host The Ride of Patriots in Richmond on May 25, 2018 as they ride across the country in a route towards Washington, DC.

During the event from 9am-11am on May 25, Stone’s will also honor local heroes and showcase local charitable organizations including the Henrico Police Foundation, Henrico Fire Foundation.

For a full list of organizations that Stone’s Office Equipment supports through the year, visit our community involvement page.

image: WTVR CBS6 on Youtube

Watch Highlights From Our 2018 Day In May Event

When we were asked if we wanted to put a team together to help Strike Out Cancer by the American Cancer Society, the answer was YES! Cancer sucks! We all know someone who has been affected by this disease and how it impacts their lives and their families and anything we could do to support such a great cause we wanted to be part of it. I will be the first to admit we aren’t professional bowlers; however, it didn’t stop us from having a great time.

Stone’s Office Equipment has recently been nominated for two awards that verify our commitment to excellence in everything we do.

First up is Lawyers Weekly, which, according to their reader rankings, has nominated Stone’s as a leader in Document Management Solutions. We’re honored and thankful for the votes which generated this nomination. We have been focused on helping law firms grow, modernize, and maintain healthy document management practices for many years now. We look forward to the continued evolution of document management needs for law firms.

 

The second nomination Stone’s has received recently is from the Richmond Retail Merchant’s Association.  The Distinguished Retailer of the Year award is a prominent award given only to the best of the best. We’re truly honored for the nomination which places Stone’s Office Equipment up with many other best-in-class local businesses.

 

 

Customer satisfaction is the most important part of the Stone’s Office Equipment experience, but did you know that there’s actually a straightforward system for measuring exactly how happy customers are with a company? It’s called a Net Promoter Score – and you might be surprised to learn that some of the most well known companies aren’t necessarily the ones that make their customers the happiest.

What Exactly is an NPS?

An NPS, or Net Promoter Score, is a loyalty metric that ranges on a scale from -100 to 100 and measures how likely a customer is to recommend that company’s product or service to someone else. Most companies in North America have an NPS of about 10 which is fairly middle of the line. What’s interesting, and perhaps unknown, to most consumers is that the most well known companies don’t always have perfect scores. Here’s a few 2016 NPS scores from companies we’ve all heard of:

Nordstrom – 79
Costco – 75
Apple – 60


What is Stone’s NPS Score and Why?

NPSBrochure_278_May_2017-1

Our May 2017 NPS Score

As we mentioned, customer service is our biggest priority at Stone’s Office Equipment and it’s because of that attention to our customer’s well being that as recently as May of 2017 we have achieved a Net Promoter Score of 93.3!

This isn’t just a fluke, we survey our customers anytime we fill and order, ship a product, or make a service call to make sure that we’re getting regular feedback on their satisfaction and able to constantly improve the way that we do business. It’s our customers that make us who we are and we make a great effort to listen to what you love and especially your concerns so that we can solve your problems and continue to delight the people who choose Stone’s Office Equipment.

If you have a need for better document management or office equipment and want to see what customer service with a 93.3 NPS score feels like then contact us and begin optimizing your office performance.

Once again, for the fifth consecutive year, Stone’s Office Equipment in Richmond, VA has earned The Sharp Hyakuman Kai award. This award is given only to dealers that make outstanding achievements and who make major contributions to the success of Sharp Imaging and Information Company.

Stone’s Office Equipment has been advocate of Sharp products for many years due to their quality, reliability, and efficiency. Sharp products simply make sense for a lot of different businesses – from high volume offices, to the smallest businesses. Sharp has a full-featured product line with price points and capacity to match any budget.

We’ve written previously about what The Sharp Hyakuman Kai award means for you (our customers). We’re proud to represent Sharp office products in the central Virginia region.

If you have questions about which Sharp office machines are best for your business, don’t hesitate to contact us.

2017 HK Award

image (left-to-right): Erik Blackman, Sharp District Sales Manager, Sam Stone, Mike Berry, VP Service

 

For Immediate Release


Stone’s Office Equipment Earns Respected Technology Industry Credential

CompTIA Managed Print Services Trustmark™ signifies commitment to industry best practices, high level of customer service

 

Richmond, Virginia / April 11, 2017 – Stone’s Office Equipment, a leader in office technology sales and service solutions, announced today it has received the CompTIA Managed Print Trustmark™, a respected industry credential that signifies its adherence to best practices for technology service delivery and customer interaction.

“Earning this credential identifies Stone’s Office Equipment as a business that meets or exceeds the best business practices the IT industry has to offer,” said Nancy Hammervik, senior vice president, industry relations, CompTIA.

how to spend less On Parts RepairThe Trustmark was developed by CompTIA, the non-profit association for the information technology industry, in collaboration with industry experts and leaders, to identify businesses that have made a commitment to the highest levels of integrity and sustained quality service. The Trustmark is designed specifically for technology businesses offering on-premise print services via a managed services business model.

“We are proud of our association with CompTIA and honored to be part of the very few who hold the Trustmark for Managed Print Services. This signifies we are doing it right; from the processes to the policies, we monitor each step to ensure our clients have exceptional customer service.” said Sam Stone, President, Stone’s Office Equipment. https://www.comptia.org/standards/trustmark-directory/stone’s-office-equipment#

To earn the CompTIA Managed Print Trustmark, Stone’s Office Equipment was evaluated on the internal practices and procedures they use to run their business and the external activities and operations they engage in with customers and prospects.

Visit CompTIA Managed Print Trustmark to learn more.

 

About Stone’s Office Equipment
Stone’s Office Equipment, founded in 1970, is a provider of Sharp, Xerox, Lexmark and HP print devices. With offices in Richmond and Fredericksburg, we cover all of central Virginia. Stone’s specializes in assisting customers with unreliable, inefficient or obsolete office print technology through extensive fact finding processes to match the correct product to the clients’ needs.

 

About CompTIA

CompTIA is the voice of the world’s information technology (IT) industry. Its members are the companies at the forefront of innovation; and the professionals responsible for maximizing the benefits organizations receive from their investments in technology. CompTIA is dedicated to advancing industry growth through its educational programs, market research, networking events, professional certifications, and public policy advocacy. Visit http://www.comptia.org/home.aspx or follow CompTIA at http://www.facebook.com/CompTIA and twitter.com/comptia.

 

 

Contacts:

Sam Stone

President

Stone’s Office Equipment

804-288-9000

www.stonesoffice.com

 

 

Steven Ostrowski

Director, Corporate Communications

CompTIA

630-678-8468

sostrowski@comptia.org

 

 

MX-4070_overviewIn today’s world, ratings and recommendations carry a lot of weight when considering new products. That’s why the ratings from Buyers Laboratory LLC (BLI), a worldwide leading independent evaluator of document imaging products, mean a lot when they are announced.

A “Highly Recommended” rating is the highest mark a product can receive from BLI, and that is exactly what Sharp received for all ten of its Advanced and Essentials color workgroup document systems.

About The Highly Rated Advanced And Essentials Series

Launched almost exactly one year ago, the color Advanced and Essentials Series workgroup document systems have made a major impression in the document imaging products and solutions industry.

In December 2015, the launch of Sharp’s first six models received a standing ovation for their single-engine platform, easy-to-use common interface and common toner supplies across the line. This was closely followed by four more models in June 2016, taking the series from output speeds of 30 to 60 ppm within a matter of months.

“The Sharp Advanced and Essentials Series Color Workgroup Document Systems easily earned the “Highly Recommended” rating after rigorous testing. The models, designed to meet the needs of any mid- to large-size workgroup, proved that they offer the ease of operability, output quality and flexibility business users need.”

-George Mikolay, Senior Editor at BLI

Sharp Says: Systems Designed With Users In Mind

The color Advanced Series and color Essentials Series document systems are designed with users in mind, enabling them to easily setup and execute workflow tasks. Both series are equipped with Sharp’s next generation touchscreen display, offering an intuitive graphical interface with Easy Copy and Easy Scan screens, as well as quick access to on-board operation guides.

Both model series also support popular mobile technologies. Multi-layered security features help ensure intellectual property and personal information is protected throughout the life of the device.

Click here to read the full press release from Sharp

The Sharp Advanced Series Workgroup Document Systems

The Advanced Series models offer speeds between 30 ppm and 60 ppm and are packed with easy-to-use, innovative features to help businesses manage their workflow more efficiently.

These models also offer many productivity enhancements, such as high-speed scanning up to 200 images per minute and a walk-up motion sensor that brings the machine to ready condition within 10 seconds.

The color Advanced Series is designed with users in mind, enabling them to easily set up and execute their workflow tasks. These models are equipped with Sharp’s next-generation touchscreen display, offering businesses an intuitive graphical interface with Easy Copy and Easy Scan screens, as well as quick access to an integrated on-board operation guide. The color Advanced Series leverages the latest version of Sharp OSA® technology for easy integration with network applications and cloud services, as well as advanced capabilities to help businesses better manage their workflow.

These models also come equipped with Sharp’s multi-layered security features, which can help ensure the customer’s intellectual property and personal information is protected from the first day of operation to the time of trade-in.

The color Advanced Series includes the following models:

  • MX-3070N
  • MX-3570N
  • MX-4070N
  • MX-5070N
  • MX-6070N

Contact us to learn how these systems can benefit your workplace.

The Sharp Essentials Series Workgroup Document Systems

Built on the same engine platform as the color Advanced Series, the color Essentials Series document systems are designed for cost conscious customers, offering full multifunction capability at a strong value. These systems offer out-of-box copying, network printing and network scanning at speeds between 30 ppm and 60 ppm.

This new family of color MFP products has been designed to help businesses streamline their office workflow while providing an intuitive user experience, flexible integration and enhanced productivity.

The color Essentials Series includes the following models:

  • MX-3050N
  • MX-3550N
  • MX-4050N
  • MX-5050N
  • MX-6050N

Contact us to learn how these systems can benefit your workplace.

Why “Highly Recommended” Translates To Highly Successful

Leveraging document imaging products that are easy to use, efficient and reliable is a key component for a highly-functional office; one that not only supports your work but enhances it. The color Advanced Series and color Essentials Series document systems do just that and they have been recognized for doing so. If you want to enhance your productivity and quality of work, we “highly recommend” considering Sharp’s color Advanced Series and color Essentials Series.

Contact us today to learn more about these and other office solutions options.